Patient Relations Sr Analyst

Please note that this position may require an assessment after completion of the application. Please plan for an additional 20 - 30 minutes to complete this.

Shift:

Shift Details:

M-F 8am - 4:30 pm

Why Nebraska Medicine:

Our shared values reflect who we are and why we're here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

• Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
• Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
• Forbes Magazine recognizes us in their list of American's top employers and the best employer in Nebraska

Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Required Qualifications:

* Minimum of three years of customer service experience required.

* Bachelor's degree in behavioral health sciences or related field required.

* Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.

* Outstanding verbal and written communication skills required.
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Independent problem-solving ability and willingness to work under pressure and outside normal schedule as needed required.

* Knowledge and experience with the use of computer applications including Microsoft Office Suite required.

* Ability to travel between remote work locations within a single shift as needed required.

Preferred Qualifications:

* Customer service experience in a hospital, clinic, or long-term care setting preferred.