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Patient Financial Counselor - Clarkson Tower

Nebraska Medicine Omaha, NE

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Please note that this position may require an assessment after completion of the application. Please plan for an additional 20 - 30 minutes to complete this.


First Shift (United States of America)

Shift Details:

M-F 8 - 4:30 - Flexible

Why Nebraska Medicine:

Our shared values reflect who we are and why we're here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

  • Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
  • Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
  • Forbes Magazine recognizes us in their list of American's top employers and the best employer in Nebraska

Provide expertise in routine third party reimbursement. Responsible for maintaining up to date patient account records. Responds to insurance and patient inquiries, whether verbal or written. Provide customer service by screening accounts and taking referrals, identifying patient financial needs, assessing needs through patient interview, formulation of a strategy, and assisting the patient as needed to complete all necessary requirements to enable the patient to meet their financial obligation to the organization. Verify insurance eligibility and benefit information, collect co-payments, obtain prior authorizations and facilitate identification of available coverage and/or financial application process. Provide support for organizational research through completion of proactive payer medical review determination. Complete applications for coverage through Medicaid, Marketplace and/or disability, monitor status, and assist patients with scheduling of hearings or other items as required. Complete cost estimates and follow guidelines associated with pre-payment process. Face to face and bedside patient contact required. Analyzes payments and payment accuracy comparing billed charges to payment and expected reimbursement for commercial, invoice and governmental payers. Interpret Managed Care contracts and/or Medicare and Medicaid rules and regulations to ensure proper estimate collections.

Required Qualifications:
Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.
High school education or equivalent required. Associate's degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
Knowledge of hospital and/or professional revenue cycle processes required.
Ability to work with diverse customer base through effective verbal and written communication required.
Multi-tasking and problem solving abilities required.
Knowledge of computer based programs including Microsoft Word and Excel required.
Strong verbal and written communication skills required.
Strong organizational skills with aptitude for detail oriented work required.
Ability to type a minimum of 45 words per minute with 95% accuracy required.

Preferred Qualifications:
Prior experience with both hospital and physician revenue cycle with billing and Epic systems.
Certification through hospital or professional revenue cycle organization preferred.
Membership in hospital or professional revenue cycle organization preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.


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