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Scheduling Associate

Nebraska Medicine Omaha, NE

Job Description

Complete complex scheduling of multiple appointments for one patients appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Assists patients, staff and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patients clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.

Required Qualifications:

  • High school education or equivalent required.
  • Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
  • Successful completion of One Chart/OpTime training upon completion of unit orientation required.
  • Multi-tasking and problem solving abilities required. Strong written and verbal communication skills required.
  • Strong communication and organizational skills with aptitude for detail-oriented work required.
  • Demonstrated ability to form and maintain working relationships within the organization to foster a team environment. Knowledge of medical terminology required.
  • Demonstrated analytical, prioritizing and organizational skills required.
  • Ability to work in a proactive self-directed manner required.
  • Ability to function in a manner that promotes efficiency and confidence required.
  • Effective communication skills required.
  • Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred/Desired Qualifications:

  • Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
  • Clinical background in assigned area preferred.
  • Associates degree in business, healthcare or related field preferred.
  • Medical Assistant or Nursing Assistant preferred.
  • Experience with Microsoft Word and Excel preferred.
  • Experience with electronic health records, Epic preferred.

Job Details

Date Posted October 17, 2019
Date Closes November 1, 2019
Requisition 18242
Located In Omaha, NE
Work At Nebraska Medical Center
SOC Category 00-0000.00