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Supervisor Operational Support Team - Remote

Mutual of Omaha Omaha, NE
Manages a team supporting renewal underwriting functions to ensure the achievement of financial objectives. Provides direction and vision, monitors and manages work performance and metrics, empowers employees to provide ideas and improve team processes, fosters a collaborative team environment and develops talent through coaching and mentoring. Conducts short range planning and assists with planning and implementing long range departmental projects and initiatives.


  • Human Resource Management:
  • Plans, organizes, staffs, and leads the Underwriting Coordination Team to include all Human Resource functions such as hiring, training, coaching, motivating, setting and holding accountable to performance measures and promoting team cohesiveness.
  • Productivity, Quality and Time Service Monitoring:
  • Assures that work is monitored for quantity and quality including utilizing available tools and resources to develop reports. Schedules and coordinates management of peak volumes and implements strategies and staffing accordingly to manage volumes. Collaborates with supporting departments to develop partnerships and resolve any service delivery, system, and/or quality issues.
  • Procedural Compliance and Process Improvement:
  • Remains abreast of pertinent compliance related legislation and implements changes to stay in compliance or meet business needs. Leads and/or participates on cross-functional work groups that analyze, develop and implement processes, procedures and activities that enhance profitability, efficiency and/or quality. Leads and/or participates in the planning and execution of department initiatives.
  • Business Leadership:
  • Assures that objectives, standards, policies, and business plans for the team are implemented, reported and monitored. Assures that expenditures are within budget and appropriately authorized. Participates in the underwriting support functions as necessary.
  • Training and development:
  • Develops staff through training, communication and delegation of responsibility. Establishes, implements and monitors training requirements and effectiveness. Conducts regular one-on-one sessions with associates, establish strong working relationships, encourages open and professional communication and assists with development plans. Provides for technical assistance and training as necessary


  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • Ability to effectively communicate verbally and in writing
  • Proficient computer skills in various software applications, including use of spreadsheets in numerous formats, word processing, electronic mail, and presentation
  • Ability to develop talent through effective coaching and mentoring and empower employees to invest in their growth and the teams continual improvement
  • Ability to foster a cohesive team environment and encourage collaboration and process improvement
  • Ability to develop and operate within a budget
  • Strong human relations skills with demonstrated ability to work with both internal and external customers to resolve issues and exert influence as appropriate
  • Strong judgement, decision-making, presentation, planning, and organizational skills
  • Demonstrated supervisory or leadership experience
  • Ability to work effectively in a fast-paced, dynamic environment


  • Experience in the insurance industry
  • Seasoned supervisory or leadership experience


  • A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 300 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Salary Range: Minimum: $63,900 to $83,000
  • Pay commensurate with experience.
  • Recognized as a certified Great Place to Work®.


Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.


Instant Answers
providedProvided by company
Full-time Employee
Date Posted May 5, 2022
Date Closes July 4, 2022
Requisition 500359
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 00-0000.00
Zipcode 68102

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