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Service Specialist - Workplace Solutions - Remote

Mutual of Omaha locationOmaha, NE
25 positions

Web Mktg Technology Specialist

Mutual of Omaha locationOmaha, NE
25 positions
info linkReport a probelm Originally Posted : April 22, 2021 | Expires : June 21, 2021


Job Type
Full-time Employee
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Job Location
Omaha, NE, United States


Does having the power to help others provide you with incredible fulfillment? What if you could grow a career out of it? As a Service Specialist working with group insurance, you will put your passion (for compassion) to work, in an environment where every day is different and dynamic. You and your team will form the front line of support for our policyholders, brokers and group office personnel. They will depend on you for timely answers, ranging from general product inquiries to plan implementation, enrollment and billing specifics. Your responsibilities will also include a range of complex and sensitive policy-owner functions, allowing you to flex your creative muscles in a variety of ways. Youll use your powers of critical thinking and problem solving to get to the heart of the matter efficiently. Youll thoughtfully apply product knowledge. And youll fully understand the customers unique needs to deliver effective, personalized solutions. Of course, your impact wont be limited to just answering questions and troubleshooting. To ensure the greatest level of retention, you will champion the customer-focused values Mutual of Omaha is known for with each interaction, including the tough ones. This means you will have opportunities to transform complex challenges into positive customer experiences. Combine your powers with ours, and turn your passion for helping into your profession.

As a Service Specialist, we offer:

  • Career advancement opportunities
  • Daytime shift availability between 7 am-7 pm (Central Standard Time Zone)
  • Possibility to work from home
  • Training class will start on Monday, June 14th
  • Training will be a minimum of 4-6 weeks from 8 am-4:30 pm (Central Standard Time Zone)


  • Determines the intent of Policyholders & Brokers, and Group Office inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
  • Reviews and analyzes all data submitted and, when necessary, initiates calls to Policyholders and Brokers to obtain missing information or clarify questions to ensure proper handling on the front end.
  • Trains and or provides explanations to Policyholders and Brokers on billings, enrollments procedures and other business processing when needed to ensure efficient and effective service.
  • Provides excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.


  • You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
  • You are able to work remotely and have access to high-speed internet.
  • This is a customer-focused role, requiring a positive approach and many different skill-sets, including:

    • Strong customer service skills, to include excellent relationship management & listening skills
    • Excellent human relations skills
    • Excellent verbal & written communication skills
    • Sound judgment, problem-solving and decision-making skills
    • Great planning & organizational skills, with demonstrated success in establishing priorities, managing multiple assignments concurrently and meeting deadlines
    • Ability to work effectively in a fast-paced dynamic environment & make timely decisions
    • Creative, adaptable and flexible
    • Excellent teamwork skills
    • Basic knowledge of group insurance products


  • Group insurance experience is strongly preferred
  • Strong background in contract language
  • Bachelors degree


  • A diverse workplace where associates feel a sense of belonging.
  • An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
  • Tuition reimbursement, training and career development.
  • Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
  • Flexible spending accounts for healthcare and childcare needs.
  • 401(k) plan with a 2% company contribution and 6% company match.
  • Competitive pay with an opportunity for incentives for all associates.
  • Flexible work schedules with a healthy amount of paid time off.
  • For more information regarding available benefits, please visit our Career Site.
  • Minimum: $17.06 MidPoint: $21.97 Maximum: $26.88
  • Pay commensurate with experience.


Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.


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