Customer Care Analyst - Omaha, Ne

Omaha, NE

Mutual of Omaha

Job Description


 

If youre looking for a career where you have the power to be a positive influence to help others, this is it. As a Customer Care Analyst, you will be the voice of Mutual of Omaha - the voice our customers turn to for clarity, support, and guidance.

In this role, you will quickly assess each customers needs, research a variety of outcomes and provide real-time solutions. Key elements of success include listening to customer needs, critical thinking and the ability to change tasks at a moment's notice.

While most customer interactions will be positive and routine calls, it may be necessary to deescalate situations at times. Through it all, you will strive to provide the industry-leading service our customers have come to expect from Mutual of Omaha.

If have the power to be engaging, poised, resourceful, adaptive and caring, apply today. Combine your power with ours and see how far you can go. Classes will start late August!

What We offer:

  • An hourly rate of pay of $16
    • Spanish bilingual associates receive $17/hr after successful certification
  • These roles will onboard, train and work remotely from home at this time.
  • Career advancement opportunities
  • Daytime shift availability
    • Full time and part time schedules available
    • MUST be able to work full time during training
  • Medical, dental, and vision insurance for full time employees
  • 401(k) plan with 6% employer match with additional 2% employer contribution, vacation accrual, and paid holidays
  • PLUS many more amenities and benefit perks

WHAT YOULL DO:

  • Provide exceptional customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc.

  • Effectively respond to and resolve customer requests by utilizing basic knowledge and skill sets, systems, policies, procedures, regulations and other reference materials.

  • Provide an effective level of customer service by meeting (or exceeding) department standards related to attendance, productivity and quality.

  • Meet deadlines and perform successfully within a fast paced, ever changing and diverse production environment, to include multitasking, system utilization and accurately entering data to handle entire requests from start to finish.

  • Actively participate in the identification and implementation of process improvements.

  • Develop and maintain effective working relationships with internal and external parties to include customers, team members, business partners and other stakeholders.

  • In this role, youll be working in a fast-paced, high volume environment with set productions goals. This position requires sitting 66% of the time and visual acuity at 20 inches (or less) over 66% of the time.

ABOUT YOU:

  • Ability to actively listen, assess and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in empathetic, respectful, confident and timely manner.

  • Available to work Monday - Friday between the hours of 8:30 AM - 5:30 PM and maintain regular and predictable attendance with adherence to department expectations.

  • Ability to show a sense of urgency and accountability for results.

  • Demonstrate approachability, work independently, and/or as part of a team, in a collaborative environment.

  • Ability to adapt to a diverse and changing work environment.

  • Highly skilled at verbal, written and interpersonal communication; sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.

  • Capacity to learn and utilize a variety of computer systems simultaneously such as web tools, policy administration systems and Microsoft products, with proficient keyboarding skills.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.6 million individual product customers and 36,000 employer groups.  Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.     

From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals. 

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the companys exceptional future.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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