Employee Assistance Program (EAP) Counselor - Chattanooga, TN

Chattanooga, TN

Mutual of Omaha

Job Description

Provide Employee Assistance Program (EAP) services to internal and external individuals and groups. Including assessment, in the moment support, problem solving, resources, plan development, training and EAP education. Supports the department and EAP profession through provider network development, referral for services, case management and follow-up services.


  • Provide direct EAP service to employees and eligible family members through internal and external EAP program.
    • Internal EAP services involve face-to-face assessment, action planning, short-term problem resolution, partnership with
      community/internal resources, case management and follow-up.
    • External EAP services involve telephonic assessment, action planning, short-term problem resolution, explanation of services and EAP education, referral to affiliate providers, resource referral, case management and follow-up.
  • Collaborate with EAP consultants on guided and mandatory referrals for both internal and external EAP programs. Address job performance issues with employee, affiliate providers and business partners to empower meaningful change in the workplace.
  • Contribute to maintaining and expanding provider network. Proficiency at using online directories and resources to locate potential providers and contract for services.
  • Contribute to expansion of service delivery through direct care, telehealth care and web-based service points of contact.
  • Contribute to EAP awareness within Mutual of Omaha by participating on various committees, employee resource groups or training opportunities.
  • Maintain and protect client confidentiality consistent with acceptable professional standards, ethics and protocol, with special consideration to appropriate release of information and consent with workplace referrals.
  • Willing to embrace EAP service deliver across a variety of multimedia tools to meet the client and enhance quality of services for customers.
  • Willing to accept and collaborate on additional projects to improve EAP service delivery for employees, companies and business partners.


  • Master's Degree in Counseling, Mental Health, Social Work, Chemical Dependency or related field.
  • Licensed (or license eligible) to practice Mental Health in Nebraska.
  • Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting.
  • Ability to respect and protect confidential information.
  • Strong attention to detail and ability to multi-task and work in a fast-paced environment.
  • Proficient in using Microsoft office and skilled in using on-line database for record keeping.
  • Excellent human relations, customer service, teamwork, and communication skills.
  • Ability to work on-call 24 hours per day, 7 days per week on a rotating basis.


  • Certified Employee Assistance Professional (CEAP) eligible; CEAP preferred.
  • Three or more years experience in the EAP field preferred.


  • A diverse workplace where associates feel a sense of belonging
  • A organization that feels like a small, close-knit community and has the strength of a Fortune 500 company
  • Tuition reimbursement, training and career development
  • Competitive salary, incentives, 401(k), flexible work schedules and a healthy amount of time off

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Apply for this Job
Mutual of Omaha