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Manager Bank Operations - ACH - Phoenix, AZ

Mutual of Omaha Companies Guadalupe, AZ
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Job Description

Manages and coordinates the support and services operations for the bank to include bank system access administration, back-office operations, and branch support functions. Develops and implements efficient operational processes and procedures. Ensures compliance with banking practices and applicable banking regulations.

Essential Job Functions:

  • Develops, implements, trains and maintains bank policies and procedures for bank support operations. Supports bank operational and general ledger activities to ensure timely processing and compliance with bank policies, procedures and regulations.
  • Manages system access for all banking applications.
  • Manages Bank support functions including Transaction Processing, ACH, Wires, Cash Vault, Debit Card processing and disputes, Branch Capture processing and account maintenance focusing on ACH file processing, research and maintenance.
  • Supports new branches, products and system enhancements, ensuring appropriate system set-up based on defined specifications.
  • Oversees exception item processing including Return Deposit Items, Charge-backs, and NSF processing. Internal partners with appropriate areas within the bank in the resolution of processing or posting errors.
  • Works with Vendors and Shared Services in support of Bank operations.
  • Gathers and analyzes financial information for inclusion in various financial and regulatory reports as required.
  • Researches and resolves customer service issues as appropriate.
  • Maintains knowledge of the banking industry as well as the market areas served and becomes a subject matter expert on all related bank operations activities.
  • Communicates effectively and maintains favorable working relationships with management, peers, and/or external examiners, auditors and consultants.
  • Assures that expenditures are within budget and appropriately authorized.
  • Develops and maintains an engaged and accountable workforce.
  • Develops and maintains a fair and equitable working environment.
  • Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.
  • This position requires extensive or prolonged typing/keyboarding.
  • This position requires up to 33% travel, which may include flying and/or driving and some overnight stays.
  • This position requires sitting over 66% of the time.
  • This position requires Visual Acuity at 20 inches (or less) over 66% of the time.

Minimum Qualifications:

  • Minimum of 3 years related-experience in Bank Operations Processing
  • Working knowledge of bank operations activities
  • Knowledge of and experience with core banking systems including system access roles and responsibilities
  • Knowledge, interpretation and application of law and regulations related to banking
  • Strong communication, leadership, customer service, training and organizational skills
  • Ability to analyze and interpret data
  • Ability to maintain a high degree of confidentiality
  • Sound judgment, decision making skills and problem solving skills
  • Personal computer skills in various software packages, including work processing, spreadsheet, electronic mail and banking systems
  • Ability to develop and operate within a budget
  • Ability to build relationships through maintaining networks of contacts who are useful in achieving business results
  • Ability to teach or foster development in others
  • Ability to make others comply in fair, equitable, non-punishing fashion
  • Special Background and Criminal Check
  • BPA (C): Customer

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Job Details

Date Posted December 6, 2018
Date Closes February 4, 2019
Requisition 495580
Located In Guadalupe, AZ
Job Type Full-time Employee
SOC Category 00-0000.00
Zipcode 85283
Location