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Underwriting Support Assistant

Mutual of Omaha Companies Omaha, NE

Job Description

Supports producers and underwriting staff on new business applications by gathering, processing, and entering information needed by underwriting staff to determine coverage and rating offers; responsible for policy issue, delivery and post issue requirements.

Essential Job Functions:

  • Reviews and verifies the accuracy and completeness of applications to include premium handling; is thorough when performing reviews and conscientious about attention to detail to ensure a high quality product to customers.
  • Relationship manager for internal and external customers; provides information and researches, analyzes and resolves problems to satisfy customer expectations; provides high quality customer service by remaining knowledgeable of current guidelines and practices.
  • Meets or exceeds time service, quality and customer service expectations as defined by management; ensures timely responses to internal and external customers submitted via phone, email and workflow systems.
  • Communicates effectively with internal and external customers; verbal and written communication is clear, concise and professional; uses appropriate grammar and spelling in written correspondence.
  • Uses various databases to document reporting requirements and system generated reports. Accesses various other systems to provide information required by underwriting and maintains and retrieves underwriting files.
  • This position requires extensive or prolonged typing/keyboarding.
  • This position requires sitting over 66% of the time.
  • This position requires Visual Acuity at 20 inches (or less) over 66% of the time.

Minimum Qualifications:

  • Experience working in customer service
  • Experience with word-processing and email
  • Strong written and verbal communication; uses sound judgment
  • Able to create and build relationships with customers
  • Strong attention to detail
  • Ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
  • Demonstrates learning agility in key job functions, takes end to end ownership of assigned work load

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Job Details

Date Posted March 14, 2018
Date Closes March 21, 2018
Requisition 494340
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 00-0000.00
Zipcode 68102