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Health Information Tech I

Methodist Health System Council Bluffs, IA

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Prepares the medical record for completion and maintains the integrity of the medical records by collecting, preparing, scanning, processing, copying and auditing of the electronic medical record (EMR) in a timely and accurate manner. Provides excellence in customer service when responding to medical record inquiries in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements.


Essential Job Functions

Embraces/exceeds organizational expectations for customer service.

  • Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
  • Role models customer service excellence to meet/exceed customer service expectations.
  • Follows organizational standards of behavior.
  • Demonstrates good communication style and interpersonal communication skills with other departments, coworkers, and customers.

Facilitates patient/customer requests for releasing personal health information.

  • Maintains HIPAA compliance standards for protected health information. 
  • Answers multi line phone, and responds to customer service requests via phone, fax, or walk-in.  
  • Processes requests for assistance with the electronic medical record in a manner consistent with policy, medical, administrative, ethical, legal, and regulatory requirements during regular hours and downtime events.
  • Utilizes the electronic medical record system faxing to help efforts of eliminating paper.
  • Supports Administrative Coordinators with patient, and facility requests.
  • Checks fax machine for documents and voicemail hourly after hours to ensure all requests are handled in a timely manner.

Serves as the expert for scanning to support the integrity of the electronic medical records (EMR) during regular and downtime events.

  • Organizes and prepares paper documents via rounding on floors/department or interoffice mail for scanning into the EMR, as appropriate and by priority that benefits the department and patient’s course of care.
  • All Paper documents/patient care records are scanned into the EMR within 24 hours of discharge, with the exception of Rehab records, while maintaining 98% accuracy.  
  • Serves as resource person to assist with physician, patients, outside agencies, and Administrative Coordinators on record retrieval and appropriate assignment of document types in the EMR.
  • Audits the scanned documents in the Electronic Medical Records (EMR) to ensure integrity of the EMR is maintained.
  • Retrieves and stores paper records from and to Shared Services.
  • Supports scanning of the Pre Surgery, Diagnostic Scheduling, and Financial Clearance via uploading electronic documents into the EMR with productivity at least 8 charts an hour.
  • Consistently scans at least 500 pages per 8 hour shift.

Promotes office efficiency and maintains teamwork spirit.

  • Actively assists with the implementation of new procedures, schedules and training/cross training of coworkers by sharing critical information pertaining to newly discovered information or system updates
  • Actively works using Microsoft systems with minimal support.
  • Supports assignment changes/requests to achieve department goals and coworker time off requests.
  • Monitors emails and notification and responds to all requests in a timely manner.
  • Maintains routine hardware checks and proper cleaning procedures.
  • Distributes all mail to appropriate staff/personnel.


Monday - Friday 9:30 am - 6:00 pm

Job Description:

Job Requirements


  • High school diploma, General Educational Development (GED) or equivalent required.
  • Completion of medical terminology coursework within 6 months of start date required.


  • Minimum of 6 months medical office or healthcare related setting preferred.
  • Customer service experience preferred.


  • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.


  • Excellent communication skills and customer service.
  • Strong computer skills.
  • Ability to open and navigate Microsoft Outlook, Work, and Excel.
  • Ability to learn and work with multiple software/hardware products during the course of an average workday.
  • Ability to use printer, copier, scanner, and fax machine.
  • Ability to read, write, and comprehend various documents and reports.
  • Ability to organize work priorities and meet specific objectives under time constraints.
  • Ability to manage multiple tasks simultaneously.
  • Good problem-solving skills and attention to detail.
  • Ability to be a team player in a team-oriented environment.
  • Ability to work with minimal supervision and independently.
  • Must be able to travel locally to multiple sites throughout the organization.

Physical Requirements

Weight Demands

  • Light Work - Exerting up to 20 pounds of force.

Physical Activity

  • Not necessary for the position (0%):
    • Climbing
    • Crawling
    • Kneeling
  • Occasionally Performed (1%-33%):
    • Balancing
    • Carrying
    • Crouching
    • Distinguish colors
    • Lifting
    • Pulling/Pushing
    • Standing
    • Stooping/bending
    • Twisting
    • Walking
  • Frequently Performed (34%-66%):
    • Fingering/Touching
    • Grasping
    • Keyboarding/typing
    • Reaching
    • Repetitive Motions
    • Speaking/talking
  • Constantly Performed (67%-100%):
    • Hearing
    • Seeing/Visual
    • Sitting

Job Hazards

  • Not Related:
    • Chemical agents (Toxic, Corrosive, Flammable, Latex)
    • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
    • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
    • Equipment/Machinery/Tools
    • Explosives (pressurized gas)
    • Electrical Shock/Static
    • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
    • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
    • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

Instant Answers
providedProvided by company
Full-time Employee
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Date Posted May 19, 2023
Date Closes June 28, 2023
Requisition JR101909
Located In Council bluffs, IA
Job Type Full-time Employee
SOC Category 00-0000.00

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