Greets patients, employees, visitors and others in a professional and courteous manner to assure excellent response to requests for information and services.
Provides direction and information assistance regarding the location of clinical services, administrative meetings, and other general needs by communicating clearly to assure customers reach their destination
Coordinates with Emergency Department staff for in-coming surgical patients.
Directs and assists patients with appropriate forms.
Communicates with surgical staff to alert them of waiting patients.
Provides transportation assistance for patients and family members at the front entrance by taking them to the Access Center for registration.
Provides general communication duties. These duties include initiating, receiving and directing telephone messages and maintaining written communication pieces like maps, patient handbooks, etc., by clarifying the customer's needs to respond appropriately to requests for information.
Performs other duties as assigned, maintains team work, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.