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Registration Specialist I

Methodist Health System Council Bluffs, IA
  • Purpose of Job
    • Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
  • Job Requirements
    • Education
      • High School Diploma, General Educational Development (G.E.D.), or equivalent required.

    • Experience
      • Previous health care registration, customer service, insurance or billing experience required.
      • Medical terminology preferred.

    • License/Certifications
      • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

    • Skills/Knowledge/Abilities
      • Requires the knowledge of phone etiquette, and some medical terminology.
      • Strong computer skills required.
        • Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
      • Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.
      • Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
      • Requires the ability to multitask, with strong attention to details of registration process.
      • Requires the ability to relate to patients in a kind, courteous, and helpful manner.
      • Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
      • Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.
      • Ability to communicate with others through a glass barrier.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Not neccessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Pulling/Pushing
        • Reaching
        • Repetitive Motions
        • Sitting
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/Visual

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Note: Safety Officer can assist with identification of job hazards.
  • Essential Job Functions
    • Essential Functions I

      • Accurately registers and dismisses patients in a courteous and timely manner.
        • Registers patients in the electronic registration system to MJE in a courteous and timely manner.
        • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
        • Performs bedside visits, as needed to complete the registration process, and point of service collections.
        • Scans patient identification documents into the registration encounter.
        • Effectively communicates with anxious and agitated people in a calm manner.

      • Verifies and enters insurance/payer information.
        • Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
        • Verifies eligibility of coverage according to department guidelines.
        • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.
        • Uses open ended interviewing techniques to obtain accurate insurance information from the patient.

      • Advises patients of their copayment requirement in a respectful and courteous manner.
        • Documents and secures all payments according to policy.
        • Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.
        • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
        • Safeguards cash and receipts by following established department criteria.
        • Notifies supervisor of any discrepancies in a timely manner.
        • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
        • Documents all attempts for collections, and reason collection attempt failed.

      • Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
        • Immediately reports any unsafe conditions or accidents.
        • Exercises discretion in identifying situations which may be inappropriate for interaction with patients.
          • Consults clinical staff as needed.

      • Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
        • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.

      • Displays adaptability to assure department staffing needs are met.
        • Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
        • Respectful toward peers and management time by returning scheduling calls/texts.

      • Maintains teamwork spirit, positive mentoring.
        • Willingly assists with training and/or cross training of new employees.
        • Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.
        • Contributes to department training and orientation.
        • Assists co-workers as needed.
        • Escalates ideas instead of complaints.

      • Performs periodic, situational, and other duties as required.
        • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

      • Other duties as assigned.
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Date Posted October 5, 2022
Date Closes December 4, 2022
Requisition 26131
Located In Council bluffs, IA
SOC Category 00-0000.00

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