Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
High School Diploma, General Educational Development (G.E.D.), or equivalent required.
Previous health care registration, customer service, insurance or billing experience required.
Medical terminology preferred.
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
Requires the knowledge of phone etiquette, and some medical terminology.
Strong computer skills required.
Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.
Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
Requires the ability to multitask, with strong attention to details of registration process.
Requires the ability to relate to patients in a kind, courteous, and helpful manner.
Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Medium Work - Exerting up to 50 pounds of force.
Not neccessary for the position (0%):
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)