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Office Assistant I

Methodist Health System Omaha, NE
  • Purpose of Job
    • Provides
      general clerical support to department/work area
  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D.) required.

    • Experience
      • Prior office experience preferred.

    • License/Certifications
      • N/A

    • Skills/Knowledge/Abilities
      • Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
      • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
      • Ability to utilize a variety of computer applications.
      • Excellent grammar, punctuation, and spelling skills.
      • Knowledge of office procedures and principles of record keeping.
  • Physical Requirements
    • Weight Demands
      • Medium Light Work - Exerting up to 35 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%33%):
        • Balancing
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Carrying
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Sitting
      • Constantly Performed (67%-100):
        • Hearing
        • Seeing/visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary
          office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as Xray,
          Cat Scan, Gamma Knife, etc)
        • Radiation NonIonizing
          (Ultraviolet, visible light, infrared and microwaves that causes injuries to
          tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Note: Safety Officer can assist with identification of job hazards
  • Essential Job Functions
    • Essential Functions I

      • Performs reception responsibilities for visitors and answers telephone/routes calls for work area/department.
        • Demonstrates good communication style and interpersonal communication skills.
        • Provides prompt response and follow-up.
        • When applicable, screens customers/visitors according to protocol.
        • Analyzes and resolves problems.
        • Demonstrates professionalism relative to all activities and interactions.
        • Identifies opportunities and provides individualized customer service in accordance with customer needs.
        • Answers, screens and responds to calls according to protocol/procedures.
        • Maintains privacy and confidentiality of information.

      • Copies, scans, faxes and distributes documents; may label and ensure completeness of records/documents prior to distribution; efficiently gathers, distributes and routes mail.
        • Reads and responds to emails.
        • May send mail to satellite offices.
        • Analyzes and resolves problems.

      • Types agendas, correspondence, memoranda, forms and standard documents with minimal errors.
        • Prioritizes daily activities according to need, deadlines and workload.
        • Communicates priorities, projects and workload appropriately.

      • Maintains organized filing system.

      • Inventories, orders and stocks office supplies.
        • May perform if designated.

      • Orients others to departmental processes, standards and procedures.
        • Contributes to the achievement of a high level of EAP & CCP Management, client and company satisfaction.
        • Enable successful provision of EAP, NE LAP & CCP services.
        • Displays approachable behaviors for questions, guidance, input and feedback.

      • Obtains, organizes or extracts data/information for reports and/or presentations.
        • May compile organizational service/training program evaluation results.
        • Analyzes and resolves problems.
        • May run, audit and type CCP and SAS reconciliations reports.
        • May run, audit and print designated client company access list reports.
        • May close files, create, print, audit and send satisfaction questionnaire(s).

      • Schedules appointments, meetings, equipment, rooms and assists staff with calendar scheduling as needed.
        • May schedule organization services in Outlook and complete Program Planning Worksheet.
        • May enter and update organizational services in EAP Expert database.
        • May maintain, enter and apply default/master working hours for each counselor in EAP Expert database.

      • May submit expense vouchers/receipts/adjustments for reimbursement.

      • Demonstrates basic and advanced knowledge of EAP Expert database and EAP program specific procedures completed by the business office.
        • Enters, updates and verifies required client and file information.
        • Opens files according to procedures.
        • Schedules appointments and completes appointment cards.
        • Completes requested schedule changes and adjustments.
        • Enters data from calendar, referral and CLC reports, stat sheets, CSQ's and SSQ's.
        • Assembles new client files. Pulls and combines previously closed files and communicates information to satellite offices.
        • Runs daily calendars and distributes according to procedures.

      • May demonstrate basic and advanced knowledge of EAP Expert database and CCP & SAS program specific procedures completed by the business office.
        • Enters, updates and verifies required client, file, consultation, appointment and group attendance information.
        • Opens files according to procedures.
        • Pulls previously closed files for distribution to counselors.
        • Communicates CCP & SAS file information according to procedures.
        • Closes files and audits contents.
        • Follows-up on questions/un-entered data within 48 hours if no response was received.

      • May respond to emails received through our web site and general email address.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

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Date Posted September 21, 2022
Date Closes November 20, 2022
Requisition 26093
Located In Omaha, NE
SOC Category 00-0000.00

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