Sign up menu

Service Secretary

Methodist Health System Omaha, NE
  • Purpose of Job
    • Supports patient care delivery by providing clerical services.
  • Job Requirements
    • Education
      • High school diploma, General Educational Development (GED) or equivalent required

    • Experience

    • License/Certifications

    • Skills/Knowledge/Abilities
      • Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
      • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
      • Medical terminology preferred.
      • Ability to utilize a variety of computer applications.
      • Excellent grammar, punctuation, spelling, and presentation layout skills.
      • Knowledge of office procedures and principles of record keeping. Ability to read medical records.
      • Ability to type 30 to 40 wpm with accuracy.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Climbing
        • Crawling
        • Kneeling
        • Sitting
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Keyboarding/typing
        • Lifting
        • Pulling/Pushing
        • Repetitive Motions
        • Stooping/bending
        • Twisting
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Seeing/Visual
        • Speaking/talking
        • Standing
        • Walking

    • Job Hazards
      • Rare (1-33%):
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Hazardous Drugs (exposure risks, personal protective equipment required).
      • Occasionally (34%-66%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Mechanical moving parts/vibrations
      • Frequent (67%-100%): - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Essential Job Functions
    • Essential Functions I

      • Promote positive impression and welcoming environment through customer service.
        • Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
        • Maintains safe, clean and neat work environment.
        • Has no food at reception area; all drinks must be covered.
        • Promote quiet environment at the Reception Desk and in the hallways.
        • Demonstrate good communication style and interpersonal communication skills with patients/families.
        • Prompt response and follow-up.

      • Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
        • Identify opportunities and provides individualized customer service according to customer needs.
        • Screen visitors according to protocols.

      • Handle all general communication duties.
        • Answers telephones promptly, courteously and with a smile; identifies self and unit.
        • Maintains and operates the call and/or phone system.
        • Distributes mail if applicable.
        • Faxes/copies/scans information as required/requested.
        • Makes announcements in a professional manner.
        • Contacts caregiver promptly when patients have arrived.
        • Maintains privacy and confidentiality of patients and staff information.

      • Assist with maintenance of electronic medical records.
        • Establish the initial patient chart upon admission.
        • Maintain chart documents according to protocol.
        • Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
        • Help prepare records as appropriate for patient transfers and/or referrals.
        • Scan medical documents in a timely and accurate manner.

      • Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
        • Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
        • Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
        • Right communication (clear, concise, correct, complete.)
        • Right feedback: The Reciprocal Process (timely, specific, checkpoints.)

      • Perform other unit specific duties as assigned.
        • Assist in keeping the environment clean and tidy.
        • Maintain, organize, and stock supplies.

    • Essential Functions II

      • Participate in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follow and understand the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.
Didn't find your answer? Log in to ask a question! Apply

Similar Jobs

11 August ( Today )

Dr. John & Jean Marshall Wellness Center Supervisor

11 August ( Today )

Dr. John & Jean Marshall Wellness Center Weight Room Supervisor

11 August ( Today )

Part Time School Bus Driver Trainer (Adjunct)