Purpose of Job
- Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.
Job Requirements
- Education
  - High school diploma, General Educational Development (GED) or equivalent required.
- Experience
  - 6 months previous customer services experience preferred.
- License/Certifications
- Skills/Knowledge/Abilities
  - Strong verbal communication skills for positive interaction with staff and customers required.
  - Skilled in operating a computer, including a computer mouse and keyboard, required.
  - Able to follow written and verbal instructions required.
  - Able to work in a diverse environment required.
  - Able to work as a team required.
  - Able to keep patient information confidential required.
  - Able to read, write, and comprehend various written reports and documents required.
Physical Requirements
- Weight Demands
  - Medium Light Work - Exerting up to 35 pounds of force.
- Physical Activity
  - Not necessary for the position (0%):
    - Climbing
    - Crawling
    - Kneeling
  - Occasionally Performed (1%33%):
    - Balancing
    - Crouching
    - Distinguish colors
    - Lifting
    - Pulling/Pushing
    - Standing
    - Stooping/bending
    - Twisting
    - Walking
  - Frequently Performed (34%-66%):
    - Carrying
    - Fingering/Touching
    - Grasping
    - Keyboarding/typing
    - Reaching
    - Repetitive Motions
    - Sitting
  - Constantly Performed (67%-100):
    - Hearing
    - Seeing/visual
    - Speaking/talking
- Job Hazards
  - Not Related:
    - Chemical agents (Toxic, Corrosive, Flammable, Latex)
    - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
    - Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary
      office environment)
    - Equipment/Machinery/Tools
    - Explosives (pressurized gas)
    - Electrical Shock/Static
    - Radiation Alpha, Beta and Gamma (particles such as Xray,
      Cat Scan, Gamma Knife, etc)
    - Radiation NonIonizing
      (Ultraviolet, visible light, infrared and microwaves that causes injuries to
      tissue or thermal or photochemical means)
    - Mechanical moving parts/vibrations
  - Note: Safety Officer can assist with identification of job hazards
Essential Job Functions
- Essential Functions I
  - Registers patients for appointments by collecting and verifying patient demographics, insurance information,
    and other essential information to ensure accurate information is maintained for each patient.
  - Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
  - Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and
    handle other patient matters to ensure excellent customer service is provided within a timely manner and
    according to policies and procedures.
  - Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
  - Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate
    paperwork to ensure exam charges are submitted to insurance within a timely manner.
  - Processes and distributes written communication and documents (forms, letters, mail) accurately.
  - Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of
    treatment as outlined in the “Population Specific Criteria.”
- Essential Functions II
  - Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
  - Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
  - Other duties as assigned.