Purpose of Job
- The Medical Assistant assists physicians in daily activities such as preparing patients for examination, phlebotomy, injections, medication proposals, and making and receiving phone calls.
- Licensed Practical Nurse (LPN) assists physicians by reviewing records, preparing patients/exam rooms, and handling prescription renewals/inquiries.
Job Requirements
- Education
  - High School Diploma or General Educational Development (GED) required.
  - Medical Assistant requires Medical Assistant diploma from an accredited program.
  - Licensed Practical Nurse requires graduate of an accredited school of nursing.
- Experience
  - Medical Assistant - 6 months previous medical assistant experience preferred.
  - Licensed Practical Nurse
    - Previous Licensed Practical Nurse (LPN)/medical experience preferred.
    - Phlebotomy experience required (Floor only).
- License/Certifications
  - Current American Heart Association Basic Life Support (BLS) certification required.
  - For Licensed Practical Nurse (LPN) - Current valid Licensed Practical Nurse (LPN) License, valid compact multistate license to work in Nebraska or Iowa (work state) or temporary permit while awaiting licensure required.
- Skills/Knowledge/Abilities
  - Knowledge of medical terminology and procedures required.
  - Knowledge of medicine including recognizing and diagnosed diseases, deformities, and other illnesses.
  - Skill to effectively manage time and prioritize tasks.
  - Skill to proficiently type information into the computer to capture or detail information quickly.
  - Ability to provide caring patient care services when talking with patients and their family members.
  - Ability to critically listen to questions from patients and information from providers to convey information effectively.
  - Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
  - Ability to problem solve during several daily activities which includes the ability to be flexible.
  - Ability to learn and proficiently navigate through computer programs that contain patient information.
  - Strong verbal communication skills for positive interaction with providers, staff and patients required.
  - Able to follow written and verbal instructions/directions required.
Physical Requirements
- Weight Demands
  - Medium Work - Exerting up to 50 pounds of force.
- Physical Activity
  - Occasionally Performed (1%-33%):
    - Climbing
    - Crawling
    - Kneeling
    - Sitting
  - Frequently Performed (34%-66%):
    - Balancing
    - Carrying
    - Crouching
    - Distinguish colors
    - Keyboarding/typing
    - Lifting
    - Pulling/Pushing
    - Repetitive Motions
    - Stooping/bending
    - Twisting
  - Constantly Performed (67%-100%):
    - Fingering/Touching
    - Grasping
    - Hearing
    - Reaching
    - Seeing/Visual
    - Speaking/talking
    - Standing (Floor Only)
    - Walking (Floor Only)
    - Sitting (Phone Only)
- Job Hazards
  - Not Related:
    - Electrical Shock/Static
    - Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or
      photochemical means)
  - Rare (1%-33%):
    - Radiation Alpha, Beta and Gamma (particles such as X-ray, C at Scan, Gamma Knife, etc)
  - Occasionally (34%-66%):
    - Equipment/Machinery/Tools
    - Explosives (pressurized gas)
    - Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  - Frequent (67%-100%):
    - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
    - Chemical agents (Toxic, Corrosive, Flammable, Latex)
    - Mechanical moving parts/vibrations
Essential Job Functions
- Essential Functions I
  - Joint (Floor and Phone)
    - Medical Home
      - Documents all lab, procedures, and appointments on tracking forms.
      - Completes tracking forms and follows up on missed appointments and procedures.
      - Assists Health Coaches by working patient lists and scheduling appointments as directed.
    - At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
      - Educates/instructs patients according to providers direction 98% of the time.
    - Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
      - Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
      - Accurately records and reports patient's condition according to department policy 98% of the time.
    - Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
      - Maintains clean and organized work area according to department/provider protocol 99% of the time.
    - Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.
      - Handles prescription refills according to department/provider protocols 99% of the time.
    - Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
  - Floor
    - Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
      - Prepares exam rooms and medical equipment according to provider protocol 95% of the time.
    - Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
      - Prepares patient for exam by following provider protocol and company policies 95% of the time.
    - Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
      - Obtains provider requested tests, records, and lab work 95% of the time.
    - Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
    - Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
      - Performs above procedure according to clinic policy and procedures 95% of the time.
    - Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
  - Phone
    - Answering Phone Calls
      - Answers calls according to protocol at least 98% of the time.
    - Returning Phone Messages
      - Returns phone messages according to protocol at least 98% of the time.
    - Providing Test Results
      - Provides test results according to protocol at least 98% of the time.
    - Pharmacy Refills
      - Accurately completes pharmacy request 100% of the time.
- Essential Functions II
  - Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
  - Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
  - Other duties as assigned.