Purpose of Job
- Conducts high quality and effective short-term counseling
Job Requirements
- Education
  - Master's Degree in counseling, social work or another human services related field required.
- Experience
  - Minimum one year experience in assessment and counseling of mental health and substance use/abuse problems required.
  - Employee Assistance Program experience preferred.
- License/Certifications
  - State licensure as a Nebraska Mental Health Practitioner (LMHP or LIMHP) required.
    - Provisional licenses will be considered.
  - Licensure in additional states preferred.
  - Additional preferred certifications: Certified Employee Assistance Professional (CEAP), National Association for Alcoholism and Drug Abuse Counselors (NAADAC), International Certification and Reciprocity Consortium (ICRC), National Counselor Certification (NCC), Certified Marriage and Family Therapist (CMFT).
  - LADC is required for the Licensee Assistance Program (LAP) and Substance Abuse Expert (SAE) positions.
- Skills/Knowledge/Abilities
  - Skill with verbal and written communication.
  - Skill interacting with individuals experiencing crisis situations.
  - Knowledge of solution based short term counseling.
  - Knowledge of mental health and substance use/abuse issues.
  - Knowledge of workplace dynamics, management issues and employee relations issues.
  - Ability to travel occasionally.
  - Ability to work varied hours and days including weekends.
  - Ability to maintain confidentiality.
Essential Job Functions
- Essential Functions I
  - Provide short-term, solution-focused counseling to individuals, couples and families of BCEAP contracted customer organizations through various communication methods (e.g., in-person, telephone, virtual meeting, etc.).
    - Accurately assess client needs and strengths.
    - Develop, update and review client goals and desired outcomes.
    - Implement counseling modalities in a culturally competent and compassionate manner.
    - Tailor services to the client, providing the best possible service.
    - Conduct substance use/abuse assessments and provide written reports (LAP and SAE).
    - Provide appropriate follow-up for problem resolution and well-being.
    - Support program satisfaction and outcomes measurement processes by actively encouraging clients to complete surveys.
    - Refer clients to specialized or long-term care as necessary.
    - Monitor long-term or ongoing care as needed (e.g. employer referrals-see #4).
  - Maintain acceptable satisfaction rate on all clinical services as measured by Satisfaction Surveys.
  - Maintain productivity at acceptable level.
  - Document all client contacts and case notes in the BCEAP electronic medical records system in a timely and accurate manner.
  - Provide consultation to employers about employee workplace performance issues and behavioral concerns and/or employer referrals.
    - Follow-up on employer referral cases as needed.
  - Provide services according to established ethical and professional standards.
  - Provide regular updates to Clinical Manager on cases and client care.
  - Provide on-call counseling as scheduled and as needed (regular FT/PT counselors only).
  - Provide critical incident response and support at client company locations as requested.
  - Maintain a working knowledge of local community referral resources to assist clients with long-term or specialized care.
    - Make appropriate, cost-effective referrals as needed.
  - Participate in department/program clinical and staff meetings and trainings.
  - Work constructively with BCEAP Management to continually improve process efficiency and improve service to members and customers.
- Essential Functions II
  - Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
  - Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
  - Other duties as assigned.
    - Completes 100% of other duties to enable successful provision of EAP service by completing these duties as measured and evaluated by EAP Clinical Supervisor.