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Registration Specialist Rehab

Methodist Health System Council Bluffs, IA
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  • Purpose of Job
    • Responsible for the smooth and effective operations of the clerical, charge entry, admission/registration, patient scheduling, and benefits verification aspects of Outpatient Physical Therapy. Embraces organizational expectations for standards of compassionate service. Creates accurate and thorough records during the patient registration process including: verification of patient demographics, reason for visit and financial information. Electronically verifies patient eligibility and financial responsibility and performs point of service collections, as appropriate. Makes referral to financial counselors, as appropriate.
  • Job Requirements
    • Education
      • High School or equivalent required.

    • Experience
      • Minimum of six months in patient registration, healthcare, insurance or equivalent required.
      • Medical terminology preferred.

    • License/Certifications
      • Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

    • Skills/Knowledge/Abilities
      • Ability to provide excellence in customer service required.
      • Strong verbal and listening communication skills required.
      • Ability to read, write, and comprehend various written reports and documents required.
      • Ability to follow oral and written directions.
      • Strong computer skills:
        • Ability to type 40 words per minute required.
        • Ability to open and navigate Outlook attachments in Word, Excel, and PowerPoint form required.
        • Ability to learn and work with multiple software/hardware products during the course of an average workday.
        • Ability to use printer, copier, scanner, and fax machines.
      • Ability to pay attention to detail.
      • Ability to multitask.
      • Ability to work with minimal supervision.
      • Must possess mathematical aptitude for payment collections.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Carrying
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Sitting
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/visual

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-Ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Rare (1%-33%):
        • Biological agents (primary air born & blood borne viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Essential Job Functions
    • Essential Functions I

      • Embraces/exceeds organizational expectations for Standards of Compassionate Service.
        • PERFORMANCE MEASURE: Patient satisfaction scores for departmental goal obtained, attendance records.
          • Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
          • Greets, smiles, and makes eye contact. Introduces self by name. Volunteers to help co-workers and other employees. Responds quickly to patients and/or other peoples' needs.
          • Maintains a professional appearance, attitude and manner at all times.
          • Respects the privacy of customers and co-workers. Maintains strict patient/staff confidentiality.
          • Excels in Culture of Engagement where we have the responsibility to be welcoming, assuring, and compassionate - ALWAYS. Demonstrates this by following the Standards of Compassionate Service and AIDET.

      • Completes accurate patient registration.
        • PERFORMANCE MEASURE: Obtains complete and accurate patient demographics – (Quality Score of 99% or better)
          • Registers patient accurately in the electronic registration system.
            • Accurately and thoroughly collects, analyzes and records demographic, clinical, payer/financial information and enters information into the electronic record for the encounter.
            • Recognizes, works and corrects registration quality errors on a daily basis (as identified in the registration quality tool)
          • Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. (refers to Social Worker when legal guardianship issues arise)
          • Obtains and scans identification and payer documents into the encounter's document images.
          • Tracks managed care patients and number of approved visits. Obtains approval for additional visits prior to the last approved visit.
          • Tracks Medicare patients for Therapy Cap. Enter KX modifier after the patient has reached the cap.

      • Determines, verifies and/or enters insurance/payer information.
        • PERFORMANCE MEASURE: – Quality Score of 99% or better, < 2 denials per month related to eligibility (occurring under controllable situations)
          • Obtains complete and accurate payer information and identifies all payment sources.
          • Verifies eligibility of coverage according to departmental guidelines.
          • Verifies Medicaid eligibility, as appropriate, according to departmental guidelines.
          • Completes Medicare Secondary Payer Questionnaire and other payer specific documents (including ABN) as required.

      • Effective and consistent point of service payment collection process.
        • PERFORMANCE MEASURE: Attempts to collect 99% of identified co-payment, deductible, and self-pay deposits at point of service (as identified during verification process) or documents reason for no collection and referral to financial counselors, as appropriate.
          • Advises patient/representative of their financial responsibility for the encounter in a courteous and respectful manner.
          • Accurately collects and posts payments utilizing electronic processes established in departmental guidelines.
          • Safeguards cash and receipts by following established department guidelines/policies. (Notifies supervisor of any discrepancies in a timely manner.)
          • Refers patients to Patient Financial Counselors, as appropriate, and documents referral and reason for incomplete collections in encounter comments.

      • Complete and accurate lab order entry.
        • PERFORMANCE MEASURE: 97% Accuracy in order entry
          • Ability to locate and enter lab orders on an appropriate encounter with 97% accuracy according to departmental guidelines.

      • Promotes office efficiency and maintains teamwork spirit.
        • PERFORMANCE MEASURE: Departmental goals for employee engagement, related to teamwork, obtained.
          • Actively assists with the implementation of new procedures, schedules and training/cross training of coworkers.
          • Supports assignment changes/requests to achieve department goals and co-worker time off requests.
          • Routinely reviews/maintains department training resources for updates or changes in procedures or payer update information.
          • Shares critical information pertaining to newly discovered information or system updates.
          • Monitors emails and notification and responds to all requests in a timely manner.
          • Performs basic maintenance of the office and therapy gym to assure a clean and aesthetic environment.
          • Stocks and maintains office and rehab supplies to assure the efficiency of the therapy clinic.
          • Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the department “Age-Specific Competency Checklist.”
          • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Other duties as assigned.
        • PERFORMANCE MEASURE: Direct feedback from external and internal customers.
          • Arranges for/assists with patient transportation per Medibus, as necessary.
          • Actively responds to/supports emergencies or alarms as defined in organizational policies.
          • Promptly answers and directs multi-line phone within 2-3 rings.
          • Screens and forwards calls in an appropriate manner. (Introduce caller, wait for acknowledgement, no blind transfers.)
          • Makes confirmation appointment calls to new patients the day prior to scheduled appointment.
          • Follows up with patients that no show/cancel appointments; reschedule promptly.
          • Retrieves and prepares charts for patients scheduled the following day, as required.
          • Establishes and maintains a system to ensure that all dictated reports are signed by the PT/OT/PTA/ST and placed in the medical record.
          • Ensures timely completion of the medical record per departmental policy.
          • Breaks down charts at discharge sending appropriate documents to Medical Records and discharging patient billing number in a timely manner.
          • Assist the therapist with patients as needed to ensure patient safety and facilitate treatments.
          • Properly lifts and transfers patients and/or materials to ensure safety in all lifts, preventing back injury.
          • Demonstrates responsibility with all job related duties – accountability to cover all assigned shifts and accepts responsibility for actions and consequences.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

      • Other duties as assigned.
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Date Posted May 28, 2022
Date Closes July 27, 2022
Requisition 24313
Located In Council bluffs, IA
SOC Category 00-0000.00
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