Schedules patient appointments and all surgical and diagnostic procedures. Provides patient instruction regarding all procedures. Ensures efficient and patient friendly workflow to help provide quality care. Updates patient demographic, and insurance information.
Job Requirements
Education
High School Diploma or General Educational Development (G.E.D.) required.
Post-secondary education/training in healthcare, or business operations preferred.
Experience
Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.
Experience in Cardiology preferred.
License/Certifications
N/A
Skills/Knowledge/Abilities
Knowledge of Health Insurance Portability and Accountability Act (HIPAA) regulations, legal and ethical considerations related to patient information and company business practices.
Knowledge of medical terminology.
Knowledge of insurance requirements to assure appropriate referrals, precertification, eligibility, etc.
Knowledge of scheduling processes for in-patient procedures and out-patient diagnostic tests providing patient education and instructions.
Understanding of third party payer arrangements required.
Skill in operating office equipment such as a personal computer, email account, practice management software, electronic medical record, scanner/fax/copy machine and telephone system.
Skill in verbal and written communication.
Ability to adapt positively to changes in schedules, assignments and workload.
Ability to learn quickly and provide temporary back-up coverage for other job positions to meet staffing needs.
Ability to organize time and materials effectively achieving goals.
Ability to type 40 words per minute.
Ability to work in a rapid paced environment with a fluctuating work volume.
Ability to work collaboratively with physicians, managers and other staff in a professional manner to promote effective teambuilding
Physical Requirements
Weight Demands
Light Work - Exerting up to 20 pounds of force.
Physical Activity
Not necessary for the position (0%):
Climbing
Crawling
Kneeling
Occasionally Performed (1%-33%):
Balancing
Carrying
Crouching
Distinguish colors
Lifting
Pulling/Pushing
Standing
Stooping/bending
Twisting
Walking
Frequently Performed (34%-66%):
Grasping
Reaching
Constantly Performed (67%-100%):
Fingering/Touching
Hearing
Keyboarding/typing
Repetitive Motions
Seeing/Visual
Sitting
Speaking/talking
Job Hazards
Not Related:
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Schedule all cardiology electrophysiology, interventional, diagnostic, device, and cardiac catheterization procedure as directed by cardiology clinic. Coordinates and schedules procedure with other departments/surgeons for combination cases. Contacts Methodist Access Center Surgery Scheduling and/or other health system procedure departments to finalize procedures and hospital admissions.
Provides Access Center Surgery Scheduling and others with cardiology orders including surgical instructions, pre-operative appointments, labs and diagnostic scheduling. Works with patient to schedule any upcoming appointments required by physician.
Modifies physicians schedule if necessary working with reception staff for displacement of scheduled patients. Contacts patient with any time change due to physician schedule if necessary.
Gathers and distributes appropriate educational materials/information such as EMMI program or clinical visit summary to patient regarding upcoming orders and activities. Provides instructions per physician orders sheet
Utilizes practice management system to schedule new and follow-up patient visits for physicians, pacemaker clinic, Coumadin clinic and nurse visits.
Utilizes practice management system to register new patients and update existing patient demographic and referring physician information.
Verifies insurance eligibility and enters insurance information into practice management system.
Coordinates patient visits to ensure appropriate workflow as well as efficiency for the physician and surgical/diagnostic schedule.
Works collaboratively with out-patient facilities and hospital staff to schedule lab work, diagnostic/surgical procedures and hospital admissions.
Provides patient instruction for lab and diagnostic tests.
Frequently works the “bump list” and enters patients on the “wait list” to facilitate appropriate patient follow-up.
Prints out daily clinic schedules and distributes according to protocol.
Utilizes EMR to manage assigned tabs in Task Baskets.
Understands and applies rules and regulations pertaining to third party payers. Submits referral to pre-certification staff.
Sends out follow-up letters to wait-list appointments and scans into EMR.
Requests medical records from referring physician for new patients.
Effectively functions as a liaison between patients, referring physician and/or office staff.
