Purpose of Job
- Accountable for helping with the delivery of quality care to patients and families, according to the individualized needs of the patient.
Job Requirements
- Education
  - High School graduate or the equivalent knowledge in medical terminology and office functions.
  - Graduation from a nursing assistant, medical assistant, Emergency Medical Technician (EMT) program or completion of 2 years of a BSN required.
- Experience
  - Patient care experience such as vital signs, performing Electrocardiogram (EKG)s, and assisting with activities and hygiene related patient care.
- License/Certifications
  - Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
- Skills/Knowledge/Abilities
  - Skilled in promoting positive relations when interacting with patients or other customers.
  - Ability to communicate both orally and in writing to staff, managers, patients, physicians, and the public.
  - Ability to work in an environment with constant interruptions, learn quickly and adapt to change.
  - Basic clerical functions such as: phone operations, filing, organizing a desk area, light typing, keyboarding, use of office equipment, greeting the public and following good public relations contact.
Physical Requirements
- Weight Demands
  - Medium Work -Exerting up to 50 pounds of force
- Physical Activity
  - Occasionally Performed (1%-33%):
    - Climbing
    - Crawling
    - Kneeling
    - Sitting
  - Frequently Performed (34%-66%):
    - Balancing
    - Carrying
    - Crouching
    - Distinguish colors
    - Keyboarding/typing
    - Lifting
    - Pulling/Pushing
    - Repetitive Motions
    - Standing
    - Stooping/bending
    - Twisting
    - Walking
  - Constantly Performed (67%-100%):
    - Fingering/Touching
    - Grasping
    - Hearing
    - Reaching
    - Speaking/talking
    - Seeing/visual
- Job Hazards
  - Not Related:
    - Explosives (pressurized gas)
    - Electrical Shock/Static
    - Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
    - Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  - Rare (1-33%):
    - Chemical agents (Toxic, Corrosive, Flammable, Latex)
    - Mechanical moving parts/vibrations
  - Occasionally (34%-66%):
    - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
    - Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
    - Equipment/Machinery/Tools
Essential Job Functions
- Essential Functions I
  - Promotes positive relations when interacting with patients, visitors, families, physicians, customers and co-workers.
    - Greet, smiles and makes eye contact.
    - Introduces self by name.
    - Volunteers to help co-workers and other employees.
    - Addresses patients and others by surname.
    - Responds quickly to patients and/or other peoples' needs.
    - Knows and demonstrates 6 step customer complaint management process.
  - Acts as receptionist for the department.
    - Displays courtesy when communicating with patients, visitors, and staff at all times.
    - Demonstrates proper phone etiquette at all times.
  - Handles in-coming and out-going information in person and by telephone.
    - Takes reports from other departments without error.
    - Reports vital information to the appropriate nurse immediately.
    - Telephones STAT WORK immediately upon awareness of order.
  - Assist with department equipment and environment cleaning.
    - Prepares rooms for next patient. Cleans clinical equipment, carts, wheelchair, etc.
  - Assists with basic patient care and vital signs monitoring.
    - Demonstrates the ability to obtain and monitor patients temp, BP, Pulse, Respirations, and Pulse Ox.
    - Collects urine, stool, and sputum samples.
    - Performs EKGs, answers call lights, and checks on patients routinely for comfort and satisfaction.
  - Assists nurse in admission and discharge by transporting patient to and from unit.
    - Provides escort for patient as directed.
    - Prepares room for next patient as needed.
  - Obtains supplies and materials when required, to include daytime stocking linens and evening supplies.
    - Places orders or notifies RN completing order process when required.
  - Provides assistance with special projects.
    - Assists with orientation, training new personnel, and Performance Improvement.
- Essential Functions II
  - Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
  - Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
  - Other duties as assigned.