Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Joint (Floor and Phone)
Documents all lab, procedures, and appointments on tracking forms.
Completes tracking forms and follows up on missed appointments and procedures.
Assists Health Coaches by working patient lists and scheduling appointments as directed.
At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
Educates/instructs patients according to providers direction 98% of the time.
Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
Accurately records and reports patient's condition according to department policy 98% of the time.
Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
Maintains clean and organized work area according to department/provider protocol 99% of the time.
Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.
Handles prescription refills according to department/provider protocols 99% of the time.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
Prepares exam rooms and medical equipment according to provider protocol 95% of the time.
Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
Prepares patient for exam by following provider protocol and company policies 95% of the time.
Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
Obtains provider requested tests, records, and lab work 95% of the time.
Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
Performs above procedure according to clinic policy and procedures 95% of the time.
Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
Answering Phone Calls
Answers calls according to protocol at least 98% of the time.
Returning Phone Messages
Returns phone messages according to protocol at least 98% of the time.
Providing Test Results
Provides test results according to protocol at least 98% of the time.
Accurately completes pharmacy request 100% of the time.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.