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Health Information Tech I

Methodist Health System locationOmaha, NE
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423 positions
423 positions
info linkReport a probelm Originally Posted : December 03, 2021 | Expires : February 1, 2022


Job Location
Omaha, NE, United States


  • Purpose of Job
    • Prepares the medical record for completion and maintains the integrity of the medical records by collecting, preparing, scanning, processing, copying and auditing of the electronic medical record (EMR) in a timely and accurate manner. Provides excellence in customer service when responding to medical record inquiries in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements.
  • Job Requirements
    • Education
      • High school diploma, General Educational Development (GED) or equivalent required.
      • Completion of medical terminology coursework within 6 months of start date required.

    • Experience
      • Minimum of 6 months medical office or healthcare related setting preferred.
      • Customer service experience preferred.

    • License/Certifications
      • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

    • Skills/Knowledge/Abilities
      • Excellent communication skills and customer service.
      • Strong computer skills.
      • Ability to open and navigate Microsoft Outlook, Work, and Excel.
      • Ability to learn and work with multiple software/hardware products during the course of an average workday.
      • Ability to use printer, copier, scanner, and fax machine.
      • Ability to read, write, and comprehend various documents and reports.
      • Ability to organize work priorities and meet specific objectives under time constraints.
      • Ability to manage multiple tasks simultaneously.
      • Good problem-solving skills and attention to detail.
      • Ability to be a team player in a team-oriented environment.
      • Ability to work with minimal supervision and independently.
      • Must be able to travel locally to multiple sites throughout the organization.
  • Physical Requirements
    • Weight Demands
      • Light Work - Exerting up to 20 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/Visual
        • Sitting

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I

      • Embraces/exceeds organizational expectations for customer service.
        • Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
        • Role models customer service excellence to meet/exceed customer service expectations.
        • Follows organizational standards of behavior.
        • Demonstrates good communication style and interpersonal communication skills with other departments, coworkers, and customers.

      • Facilitates patient/customer requests for releasing personal health information.
        • Maintains HIPAA compliance standards for protected health information.
        • Answers multi line phone, and responds to customer service requests via phone, fax, or walk-in.
        • Processes requests for assistance with the electronic medical record in a manner consistent with policy, medical, administrative, ethical, legal, and regulatory requirements during regular hours and downtime events.
        • Utilizes the electronic medical record system faxing to help efforts of eliminating paper.
        • Supports Administrative Coordinators with patient, and facility requests.
        • Checks fax machine for documents and voicemail hourly after hours to ensure all requests are handled in a timely manner.

      • Serves as the expert for scanning to support the integrity of the electronic medical records (EMR) during regular and downtime events.
        • Organizes and prepares paper documents via rounding on floors/department or interoffice mail for scanning into the EMR, as appropriate and by priority that benefits the department and patient’s course of care.
        • All Paper documents/patient care records are scanned into the EMR within 24 hours of discharge, with the exception of Rehab records, while maintaining 98% accuracy.
        • Serves as resource person to assist with physician, patients, outside agencies, and Administrative Coordinators on record retrieval and appropriate assignment of document types in the EMR.
        • Audits the scanned documents in the Electronic Medical Records (EMR) to ensure integrity of the EMR is maintained.
        • Retrieves and stores paper records from and to Shared Services.
        • Supports scanning of the Pre Surgery, Diagnostic Scheduling, and Financial Clearance via uploading electronic documents into the EMR with productivity at least 8 charts an hour.
        • Consistently scans at least 500 pages per 8 hour shift.

      • Promotes office efficiency and maintains teamwork spirit.
        • Actively assists with the implementation of new procedures, schedules and training/cross training of coworkers by sharing critical information pertaining to newly discovered information or system updates
        • Actively works using Microsoft systems with minimal support.
        • Supports assignment changes/requests to achieve department goals and coworker time off requests.
        • Monitors emails and notification and responds to all requests in a timely manner.
        • Maintains routine hardware checks and proper cleaning procedures.
        • Distributes all mail to appropriate staff/personnel.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.
        • Actively identifies and participates/leads in performance improvement opportunities or committees, as appropriate.

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