- Purpose of Job
general clerical support to department/work area
- Job Requirements
- High School Diploma or General Educational Development (G.E.D.) required.
- Prior office experience preferred.
- Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
- Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
- Ability to utilize a variety of computer applications.
- Excellent grammar, punctuation, and spelling skills.
- Knowledge of office procedures and principles of record keeping.
- Medical terminology preferred.
- Ability to read medical records.
- Knowledge of Microsoft Word and Excel.
- Physical Requirements
- Weight Demands
- Medium Light Work - Exerting up to 35 pounds of force.
- Not necessary for the position (0%):
- Occasionally Performed (1%33%):
- Distinguish colors
- Frequently Performed (34%-66%):
- Repetitive Motions
- Constantly Performed (67%-100):
- Not Related:
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as Xray,
Cat Scan, Gamma Knife, etc)
- Radiation NonIonizing
(Ultraviolet, visible light, infrared and microwaves that causes injuries to
tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
- Note: Safety Officer can assist with identification of job hazards
- Essential Job Functions
- Essential Functions I
Performs reception responsibilities for visitors and answers telephone/routes calls for work area/department.
- Demonstrates good communication style and interpersonal communication skills.
- Provides prompt response and follow-up.
- When applicable, screens customers/visitors according to protocol.
- Makes announcements in a professional manner.
- Contacts caregiver promptly when patients have arrived.
Copies, scans, faxes and distributes documents; may label and ensure completeness of records/documents prior to distribution; efficiently gathers, distributes and routes mail.
- Willing to troubleshoot any issues related to office equipment and computers.
Types agendas, correspondence, memoranda, forms and standard documents with minimal errors.
Maintains organized filing system.
Inventories, orders and stocks office supplies.
Orients others to departmental processes, standards and procedures.
Obtains, organizes or extracts data/information for reports and/or presentations.
Schedules appointments, meetings, equipment, rooms and assists staff with calendar scheduling as needed.
- Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed. Schedules exams, procedures, diagnostic exams and appointments as directed. Can differentiate between emergency and non-emergency situations. Displays courtesy and professional behavior when working with ancillary departments and/or other offices.
May submit expense vouchers/receipts/adjustments for reimbursement.
Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
- Identify opportunities and provides individualized customer service according to customer needs.
- Screen visitors according to protocols.
Assist with maintenance of electronic medical records.
- Establish the initial patient chart upon admission.
- Maintain chart documents according to protocol.
- Process charts upon dismissal, breaks down chart so available for Health Information Management (HIM) promptly and accurately.
- Help prepare records as appropriate for patient transfers and/or referrals.
- Scan medical documents in a timely and accurate manner.
Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
- Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
- Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
- Right communication (clear, concise, correct, complete).
- Right feedback: The Reciprocal Process (timely, specific, checkpoints).
Performs insurance verification and completes prior insurance authorization for healthcare services as needed.
- Maintains files and sends correspondence for clinic.
- Notes information and/or scans information into system.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
Methodist Health System