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Patient Advocate

Methodist Health System locationOmaha, NE
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423 positions
423 positions
info linkReport a probelm Originally Posted : December 01, 2021 | Expires : January 30, 2022


Job Location
Omaha, NE, United States


  • Purpose of Job
    • Serves as patient advocate by assisting patients with their appointment, financial and resource needs.
  • Job Requirements
    • Education
      • High school diploma or General Educational Development (GED) required.

    • Experience
      • 2 years of experience as a medical receptionist required

    • License/Certifications
      • N/A

    • Skills/Knowledge/Abilities
      • Knowledge of Current Procedural Terminology (CPT) and International Classification of Disease (ICD) 9M
      • Knowledge of Insurance billing, payment collection practice and revenue cycle, preferred
      • Extensive customer contact
      • Skilled in time management
      • Skilled in oral and written communication
      • Ability to work under limited supervision and stressful conditions
  • Physical Requirements
    • Weight Demands
      • Medium Light Work - Exerting up to 35 pounds of force.

    • Physical Activity
      • Not neccessary for the position (0%):
        • Climbing
        • Crawling
      • Occasionally Performed (1%-33%):
        • Kneeling
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Sitting
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Seeing/Visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Note: Safety Officer can assist with identification of job hazards
  • Essential Job Functions
    • Essential Functions I
      • Serve as patient advocate for patients to the Geriatric Services Department.
        • Provide follow-up phone calls to determine if their needs were met.
        • Assists with FMLA, Disability or other forms as needed.

      • Responsible for the Geriatric Services daily deposit.
        • Open safe in am and distribute bags. Secure bags at end of day in safe.
        • Prepare daily deposit for pick up.

      • Verify benefits with all Geriatric Services patients.
        • Verify benefits for neuropsychological assessment visits
        • Assist Social Workers with patient financial needs assessment

      • Provides patient assistance when needed regarding resolving billing issues, refund, or collection problems, insurance questions including Medicare/Medicaid by following established policies for account resolution and patient satisfaction.

      • Assists with registration and/or scheduling Geriatric patient appointments when necessary.

      • Assists patients with community resources when needed. Works with drug companies when needed to secure financial assistance for patients.

      • Responsible for the proper documentation on patient accounts regarding financial arrangements, insurance coverage, special instructions from physicians, and other pertinent information needed to ensure proper handling of the account.

      • Reviews daily return mail by checking status of accounts on computer and determines any action to be taken using appropriate skip tracing techniques to facilitate timely billing of patients.

      • Assists, counsels, and suggests problem solving techniques to patients as they relate to prompt payment of accounts by following department policies to ensure timely resolution of account.
        • Processes paperwork by reviewing accounts that have filed bankruptcy then forwards to the immediate supervisor for adjustment.

      • Maintains patient confidentiality within the area by following office procedures to ensure all information is correct.

      • Performs pre-certification of insurance benefits (if necessary, verifies insurance benefits and sets up payment arrangements through contact with patient and or insurance company for account resolution).

      • Effectively communicates with other department personnel, nurses, physicians, attorneys, insurance companies, and all other parties, by phone or mail, to maintain professional handling of all situations in relation to patients' accounts.

      • Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

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