Description

• Purpose of Job
  • Supports patient care delivery by providing clerical services and Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
• Job Requirements
  • Education
    • High School diploma or General Educational Development (GED) required.
    • Student nurse must have completed first clinical rotation - preferred.
    • Requires successful completion of the 75-hour state approved course for the Nurse Assistant if hired in the assistant position after August 31, 2014.
    • Requires membership in good standing on Nurse Aide registry of the state where position is located if hired after August 31, 2014.
  • 
    Experience
    • Previous care giver experience preferred.
    • Previous cleaning, food service and/or patient related experience preferred, but not required.
    • One to three months on the job experience to learn hospital procedures and work routines preferred.
    • Orientation and on the job experience will be provided to learn hospital procedures and work routines.
  • 
    License/Certifications
    • Maintain current American Heart Association Basic Life Support (BLS) Certification required.
  • 
    Skills/Knowledge/Abilities
    • Requires the ability to understand and carry out instructions, follow schedules, communicate information, read simple and clear instructions and complete reports.
    • Collects, records, and reports patient needs to the appropriate caregiver.
    • Requires ability to demonstrate critical thinking skills commensurate with job description.
    • Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
    • Skills and knowledge to prepare reports, perform calculations, keep records, and deal effectively with people.
    • Medical terminology preferred.
    • Ability to type 30 to 40 wpm. with accuracy.
    • Ability to utilize a variety of computer applications, and look at a computer screen 50-80% of the time.
    • Ability to prioritize decision making.
• Physical Requirements
  • Weight Demands
    • Medium Work - Exerting up to 50 pounds of force.
  • 
    Physical Activity
    • Occasionally Performed (1%-33%):
      • Climbing
      • Crawling
      • Kneeling
      • Sitting
    • Frequently Performed (34%-66%):
      • Balancing
      • Carrying
      • Crouching
      • Distinguish colors
      • Keyboarding/typing
      • Lifting
      • Pulling/Pushing
      • Repetitive Motions
      • Stooping/bending
      • Twisting
    • Constantly Performed (67%-100%):
      • Fingering/Touching
      • Grasping
      • Hearing
      • Reaching
      • Seeing/Visual
      • Speaking/talking
      • Standing
      • Walking
  • 
    Job Hazards
    • Not Related:
      • Electrical Shock/Static
    • Rare (1-33%):
      • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
      • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) - NICU Only
    • Occasionally (34%-66%):
      • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Equipment/Machinery/Tools
      • Explosives (pressurized gas)
      • Hazardous Drugs (exposure risks, protective personal equipment required)
    • Frequent (67%-100%):
      • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
      • Mechanical moving parts/vibrations
• Essential Job Functions
  • Essential Functions I

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      Promotes positive impression and welcoming environment of the unit through customer service.
      • Greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
      • Maintains safe, clean and neat work environment.
      • Has no food at reception area: all drinks must be covered.
      • Promotes quiet environment at the reception desk and in the hallways.
      • Demonstrates good communication style and interpersonal communication skills with patients/families.

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      Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
      • Gives individualized customer service/patient care.
      • Completes age specific competency assessment.
      • Screens visitors according to protocols.

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      Exhibits excellent interpersonal relations with patients, co-workers, physicians, and guests to ensure effective communications.
      • Responds to patient needs promptly and courteously.
      • Communicates feedback from patients and visitors regarding their hospital experience to the appropriate staff.
      • Maintains a positive attitude while responding to requests in a timely and accurate manner.
      • Communicates with other members of the health care team (food service, secretaries, housekeeping, etc.) as indicated.
      • Actively participates in report process.

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      Consistently recognizes and utilizes measures to provide for safe, efficient, patient care and work environment.
      • Answers Call Lights in a timely manner and response to the patient request and/or relays request to appropriate resource when necessary.
      • Performs other duties as delegated/under the direction of the professional staff.
      • Assures coverage of all duties when self or other staff are off the nursing unit.
      • Assists other team members when own work is complete.
      • Appropriately reports incidents.
      • Utilizes Standard Precautions and Transmission-based Precautions infection control techniques correctly and consistently.
      • Adheres to policies and procedures.

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      Directly responsible to the staff nurse and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
      • Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
      • Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
      • Right communication (clear, concise, correct, complete).
      • Right feedback: The Reciprocal Process (timely, specific, checkpoints).

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      Handles all general communication duties for the unit.
      • Answers telephones promptly, courteously and with a smile; identifies self and unit.
      • Maintains and operates call system.
      • Faxes information as required/requested.
      • Makes unit announcements in a professional manner.
      • Contacts caregiver promptly when patients have arrived.
      • Maintains privacy and confidentiality of patients and staff information.

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      Assists with maintenance of electronic medical records.
      • Scans medical documents in a timely and accurate manner.
      • Notifies appropriate consultant, adds to physician patient list, and documents in medical record.

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      Assists in maintaining medical records.
      • Establishes the initial patient chart upon admission.
      • Maintains chart documents according to protocol.
      • Processes charts upon dismissal, breaks down chart so available for HIM timely and accurately.
      • Helps prepare records as appropriate for patient transfers.

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      Performs other UNIT SPECIFIC duties as assigned by RN, Core, or Service Leader
      • Participates in mandatory inservices and continuing education programs as required by policies and procedures/external agencies and/or as directed by supervisor.
      • Assists in keeping the environment clean and tidy.
      • Assists with stocking as directed.
      • Maintains, organizes, and stocks office supplies.
      • Maintains, stocks, and organizes nutrition center supplies.

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      Completes clinical activities identified in the patient's plan of care to meet patients' comfort/activity/sleep needs and other clinical patient needs as delegated by professional staff.
      • Reports patient comfort needs to nurse in a timely manner.
      • Assures that skin is clean and dry.
      • Reports any noticed skin changes.
      • Provides personal care and assists with ADL (activities of daily living).
      • Provides assistance with repositioning, turning and chair transfers.
      • Assists as necessary with ambulation.
      • Completes vital signs per patient's plan of care.
      • Weighs patients per patient's plan of care.
      • Reinforce patient education regarding; e.g., pulmonary hygiene.
      • Provides transportation assistance.
      • Reports any variation from patient's plan of care to professional staff.
      • Attends to patient amenities; e.g., newspaper, mail.

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      Maintains patient nutritional status by completing all intake/output activities in a timely and accurate manner to promote customer satisfaction.
      • Assists patients with menu selection within the designated timeframes and ensures menu balance.
      • Serves meal according to established guidelines.
      • Feeds patients as necessary.
      • Records liquid and solid intake.
      • Records intake accurately for calculation of calorie count.
      • Records output.
      • Monitors Nourishment Center supplies and maintains a sanitary environment.

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      Documents all data collected, in Cerner and/or on worksheets, accurately, completely, and in a timely manner to provide an accurate record of patient activities and response to activities.
      • Documentation is completed in an ongoing basis prior to end of shift.
      • Documentation reflects patient's responses to activities according to patient's plan of care.
      • Documentation reflects care delivered.

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      Provides housekeeping activities to contribute to a safe, efficient, effective and sanitary patient care environment.
      • Completes daily room cleaning according to established procedures for high dusting, vacuuming, mopping hard surface floors, disinfecting vertical surfaces, and spot cleaning vertical surfaces.
      • Keep rooms neat and tidy, free of clutter.
      • Removes trash and soiled linen from room each shift and as needed.
      • Maintains patient environment, such as spills and room temperature, or actively utilizes Integrated Services team to do so properly.
      • Distributes linens to servidors per par levels.
      • Straightens and restocks patient care areas per par levels.
      • Attends to patient amenities; e.g., newspapers, mail, watering plants.
  • 
    Essential Functions II

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      Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

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      Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

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      Other duties as assigned.