- Purpose of Job
- Supervise and direct team members within the phlebotomy department.
- Job Requirements
- High school diploma, General Educational Development (GED) or equivalent required.
- Bachelor's Degree preferred.
- Medical Laboratory Technician or Medical Technologist preferred.
- Participates in mandatory in-services and continuing education programs as mandated by policies and procedures, accrediting agencies and as directed by service leader or service executive.
- 3 years minimum Phlebotomy experience that qualifies for American Society of Clinical Pathology (ASCP) certification eligibility required AND current experience in 5 of the 7 below. Demonstrated competency in all of the areas below is required within 6 months of hire.
- Routine venipuncture.
- Routine dermal puncture.
- Arterial blood gas collection.
- Bone marrow assist.
- Specimen processing.
- Neonatal Intensive Care Unit.
- Port accessing and de-accessing.
- American Society of Clinical Pathology (ASCP) Phlebotomy Technician (PBT) certification required within 18 months of date of hire to maintain employment.
- Medical Laboratory Technician (MLT) or Medical Technologist (MT) preferred.
- Requires strong attention to detail.
- Requires routine projects and assignments/participation.
- Requires teaching and mentoring students and new employees.
- Requires resource expertise.
- Requires charge tech abilities.
- Requires CAP checklist inspection assignments/participation.
- Requires policy and procedure writing/participation/assignments.
- Requires coordination of quality functions/education.
- Requires department scheduling.
- Requires product selection.
- Physical Requirements
- Weight Demands
- Medium Work - Exerting up to 50 pounds of force.
- Not neccessary for the position (0%): - Crawling
- Occasionally Performed (1%-33%):
- Frequently Performed (34%-66%):
- Constantly Performed (67%-100%):
- Distinguish colors
- Repetitive Motions
- Not Related:
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
- Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
- Rare (1-33%): - Equipment/Machinery/Tools
- Frequent (67%-100%):
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Note: Safety Officer can assist with identification of job hazards
- Essential Job Functions
- Essential Functions I
Performs duties of Phlebotomist I, II, III and IV to assist in the daily workload by performing assigned tasks.
- Assists in daily workload.
- Compliant per PPE guidelines.
- Performs arterial blood gas collection, bone marrow assists, specimen processing, Neonatal Intensive Care Unit specimen collection, and port accessing and de-accessing.
- Is a complete reference point for all staff members on the performance of all routine and complex phlebotomy procedures.
Review operations and work performed in the section; identify problems, and initiate immediate follow-up as necessary to ensure accurate, timely laboratory services by using critical thinking skills and decisive judgment.
- Prepare and maintain the department schedule and PTO's, making adjustment in schedule as necessary because of absences.
- Communicates process/procedural changes in a timely manner and educate staff on the need for the change.
- In the absence of the Service Leader, responsible for the operation of the Phlebotomy department.
- Identify problems and initiate immediate follow-up as necessary with the Phlebotomy Service Leader or designee to ensure accurate, timely laboratory services by using critical thinking skills and decisive judgment.
- Accommodates patient and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing.
- Identifies staff performance issues. Initiates immediate follow-up as required. Provides documentation of issues to Service Leader.
- Organizational and department competencies are completed 1005 of the time.
- Maintains compliance with establisher processes: turn-around time expectations, collecting and handling specimens, proper documentation of sample collection.
- Accurately maintains charge tech responsibilities; work allocation, collection requirements, turn-around time management, and staff communication.
- Identifies and responds o department supply and administrative needs and initiates immediate follow-up as necessary with the Service Leader.
- Identifies and responds immediately to department service and operational needs and initiates immediate follow-up as necessary with the Service Leader.
Prepares for and participates in inspections, Quality Assurance activities, properly maintains records, assists with preparing and updating section policies and procedures to fulfill the requirements of the accrediting agencies by following the providing protocol.
- Oversees collection of data for QA activities as directly observed.
- Assists with completing CAP checklist responses in preparation for on-site or self-inspection.
- Completes and communicates policy and procedure changes in a timely manner and educates staff on the need for the change.
- Procedure manuals are reviewed/revised at least every two years.
- Assists Service Leader with problem resolution and follow-up.
Communicates efficiently by answering telephones, taking messages, and forwarding information or calls to appropriate staff.
- Appropriate communication skills as directly observed by the Service Leader or designee.
- Phone calls are acted upon promptly and handled in a professional manner per the customer service protocol as directly observed.
- Employee brings issues of concern directly to the appropriate Service Leader or designee's attention as directly observed.
Participates in Continuing Education.
- One education session on developing leadership/management skills.
- Required annual Continuing Education hours.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
- Management retains the discretion to add or to change duties at any time.
- Participates in selection of new employees by being a member of the interviewing team.
- Provides input for performance appraisals.