Description

• Purpose of Job
  • Supports patient care delivery by providing clerical services.
• Job Requirements
  • Education
    • High school diploma, General Educational Development (GED) or equivalent required
  • 
    Experience
  • 
    License/Certifications
  • 
    Skills/Knowledge/Abilities
    • Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
    • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
    • Medical terminology preferred.
    • Ability to utilize a variety of computer applications.
    • Excellent grammar, punctuation, spelling, and presentation layout skills.
    • Knowledge of office procedures and principles of record keeping. Ability to read medical records.
    • Ability to type 30 to 40 wpm with accuracy.
• Physical Requirements
  • Weight Demands
    • Medium Work - Exerting up to 50 pounds of force.
  • 
    Physical Activity
    • Occasionally Performed (1%-33%):
      • Climbing
      • Crawling
      • Kneeling
      • Sitting
    • Frequently Performed (34%-66%):
      • Balancing
      • Carrying
      • Crouching
      • Distinguish colors
      • Keyboarding/typing
      • Lifting
      • Pulling/Pushing
      • Repetitive Motions
      • Stooping/bending
      • Twisting
    • Constantly Performed (67%-100%):
      • Fingering/Touching
      • Grasping
      • Hearing
      • Reaching
      • Seeing/Visual
      • Speaking/talking
      • Standing
      • Walking
  • 
    Job Hazards
    • Rare (1-33%):
      • Explosives (pressurized gas)
      • Electrical Shock/Static
      • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
      • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Hazardous Drugs (exposure risks, personal protective equipment required).
    • Occasionally (34%-66%):
      • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Equipment/Machinery/Tools
      • Mechanical moving parts/vibrations
    • Frequent (67%-100%): - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Essential Job Functions
  • Essential Functions I

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      Promote positive impression and welcoming environment through customer service.
      • Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
      • Maintains safe, clean and neat work environment.
      • Has no food at reception area; all drinks must be covered.
      • Promote quiet environment at the Reception Desk and in the hallways.
      • Demonstrate good communication style and interpersonal communication skills with patients/families.
      • Prompt response and follow-up.

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      Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
      • Identify opportunities and provides individualized customer service according to customer needs.
      • Screen visitors according to protocols.

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      Handle all general communication duties.
      • Answers telephones promptly, courteously and with a smile; identifies self and unit.
      • Maintains and operates the call and/or phone system.
      • Distributes mail if applicable.
      • Faxes/copies/scans information as required/requested.
      • Makes announcements in a professional manner.
      • Contacts caregiver promptly when patients have arrived.
      • Maintains privacy and confidentiality of patients and staff information.

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      Assist with maintenance of electronic medical records.
      • Establish the initial patient chart upon admission.
      • Maintain chart documents according to protocol.
      • Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
      • Help prepare records as appropriate for patient transfers and/or referrals.
      • Scan medical documents in a timely and accurate manner.

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      Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
      • Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
      • Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
      • Right communication (clear, concise, correct, complete.)
      • Right feedback: The Reciprocal Process (timely, specific, checkpoints.)

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      Perform other unit specific duties as assigned.
      • Assist in keeping the environment clean and tidy.
      • Maintain, organize, and stock supplies.
  • 
    Essential Functions II

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      Participate in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

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      Follow and understand the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

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      Other duties as assigned.