Description

• Purpose of Job
  • Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
• Job Requirements
  • Education
    • High School Diploma, General Educational Development (G.E.D.), or equivalent required.
  • 
    Experience
    • Previous health care registration, customer service, insurance or billing experience required.
    • Medical terminology preferred.
  • 
    License/Certifications
    • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
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    Skills/Knowledge/Abilities
    • Requires the knowledge of phone etiquette, and some medical terminology.
    • Strong computer skills required.
      • Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
    • Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.
    • Requires the ability to work independently, and to collect data from patients that is required for entry into the system.
    • Requires the ability to multitask, with strong attention to details of registration process.
    • Requires the ability to relate to patients in a kind, courteous, and helpful manner.
    • Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
    • Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators, or ramps.
    • Ability to communicate with others through a glass barrier.
• Physical Requirements
  • Weight Demands
    • Medium Work - Exerting up to 50 pounds of force.
  • 
    Physical Activity
    • Not neccessary for the position (0%):
      • Climbing
      • Crawling
      • Kneeling
    • Occasionally Performed (1%-33%):
      • Balancing
      • Carrying
      • Crouching
      • Distinguish colors
      • Lifting
      • Standing
      • Stooping/bending
      • Twisting
      • Walking
    • Frequently Performed (34%-66%):
      • Fingering/Touching
      • Grasping
      • Keyboarding/typing
      • Pulling/Pushing
      • Reaching
      • Repetitive Motions
      • Sitting
      • Speaking/talking
    • Constantly Performed (67%-100%):
      • Hearing
      • Seeing/Visual
  • 
    Job Hazards
    • Not Related:
      • Chemical agents (Toxic, Corrosive, Flammable, Latex)
      • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
      • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Equipment/Machinery/Tools
      • Explosives (pressurized gas)
      • Electrical Shock/Static
      • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
      • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Mechanical moving parts/vibrations
    • Note: Safety Officer can assist with identification of job hazards.
• Essential Job Functions
  • Essential Functions I

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      Accurately registers and dismisses patients in a courteous and timely manner.
      • Registers patients in the electronic registration system to MJE in a courteous and timely manner.
      • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
      • Performs bedside visits, as needed to complete the registration process, and point of service collections.
      • Scans patient identification documents into the registration encounter.
      • Effectively communicates with anxious and agitated people in a calm manner.

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      Verifies and enters insurance/payer information.
      • Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
      • Verifies eligibility of coverage according to department guidelines.
      • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.
      • Uses open ended interviewing techniques to obtain accurate insurance information from the patient.

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      Advises patients of their copayment requirement in a respectful and courteous manner.
      • Documents and secures all payments according to policy.
      • Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.
      • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
      • Safeguards cash and receipts by following established department criteria.
      • Notifies supervisor of any discrepancies in a timely manner.
      • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
      • Documents all attempts for collections, and reason collection attempt failed.

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      Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
      • Immediately reports any unsafe conditions or accidents.
      • Exercises discretion in identifying situations which may be inappropriate for interaction with patients.
        • Consults clinical staff as needed.

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      Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
      • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.

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      Displays adaptability to assure department staffing needs are met.
      • Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
      • Respectful toward peers and management time by returning scheduling calls/texts.

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      Maintains teamwork spirit, positive mentoring.
      • Willingly assists with training and/or cross training of new employees.
      • Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.
      • Contributes to department training and orientation.
      • Assists co-workers as needed.
      • Escalates ideas instead of complaints.

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      Performs periodic, situational, and other duties as required.
      • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.
  • 
    Essential Functions II

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      Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

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      Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

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      Other duties as assigned.