Methodist Health System Omaha, NE
Purpose of Job
Not necessary for the position (0%):
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Explosives (pressurized gas)
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Function I
Network Infrastructure Support
Monitor, configure, repair and optimize the daily operations of all network infrastructure (routers, switches, wireless access points, firewalls, circuits, etc.).
Maintain working knowledge of all physical and logical data paths and core applications and technologies for each location within the Methodist Health System.
Ensure optimal performance from all workstations, equipment and locations.
Configure all network devices following company standards.
Provide technical support services and training to end users.
Resolve issues and requests within target service levels and escalate when necessary.
Place the highest priority on providing quality end user service.
Respond to problems with a sense of urgency and ensure quality resolution along with thorough and accurate documentation of the issues.
Escalate any situation outside scope that could adversely impact patient care or daily operations to supervisor.
Complete the implementation of any network solution based on the project design, requirements and planning.
Complete tasks within established timelines.
Provide management with regular status updates on assigned project tasks.
Participate in project meetings as required.
Teamwork and Documentation
Collaborate with team members to meet goals and complete tasks.
Treat all internal/external customers and team members with dignity and respect.
Update documentation as new implementations are completed.
Actively cross-train teammates to ensure support coverage and personal development.
Vendor and Customer Relations
Interact with customers and vendors in a professional and courteous manner, even in stressful situations.
Keep stakeholders informed on status of all activities on a regular and timely basis.
Growth, Initiative, Research and Development
Identify, promote and support opportunities to enhance professional and technical knowledge.
Recommend ways to support business priorities, needs, mission and processes of the Methodist Health System.
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
July 20, 2020
| Date Closes
September 18, 2020
| Located In
| SOC Category
This job is related to other jobs in these career categories