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Network Administrator

Methodist Health System Omaha, NE

Job Description

  • Purpose of Job
    • Maintain the daily operations of wired and wireless network infrastructure by addressing issues and needs in a timely and professional manner.
  • Job Requirements
    • Education
      • Associate Degree with emphasis in Information or Computer Science, Software or Computer Engineering, Business Administration or equivalent technical discipline required.
      • Equivalent work experience may be substituted for degree requirements.

    • Experience
      • Minimum one year of multisite technical support experience required.
      • Experience with EMR (Electronic Medical Records) or software-defined networking platforms preferred.

    • License/Certifications
      • Cisco Entry/Associate certification preferred.

    • Skills/Knowledge/Abilities
      • Skills working with staff of all levels in the organization.
      • Skill communicating verbally and in writing.
      • Knowledge of Cisco Catalyst and Nexus switches, ASA firewalls, Cisco and Aruba wireless access points and controllers, Palo Alto firewalls, network monitoring solutions (i.e., SolarWinds) or similar technologies.
      • Working knowledge in the implementation and configuration of switching, routing, wireless communication and related network technologies and standards.
      • Basic knowledge of networking technologies (LAN/WAN cabling, switching, routing, etc.), protocols, security concerns, monitoring and wireless communications.
      • Ability to troubleshoot technical problems.
      • Ability to work independently and as member of a team.
      • Ability to organize and prioritize work.
  • Physical Requirements
    • Weight Demands
      • Medium Light Work - Exerting up to 35 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Reaching
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Repetitive Motions
        • Sitting
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/Visual

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Rare (1-33%):
        • Equipment/Machinery/Tools
  • Essential Job Functions
    • Essential Function I

      • Network Infrastructure Support
        • Monitor, configure, repair and optimize the daily operations of all network infrastructure (routers, switches, wireless access points, firewalls, circuits, etc.).
        • Maintain working knowledge of all physical and logical data paths and core applications and technologies for each location within the Methodist Health System.
        • Ensure optimal performance from all workstations, equipment and locations.
        • Configure all network devices following company standards.
        • Provide technical support services and training to end users.

      • Problem Resolution
        • Resolve issues and requests within target service levels and escalate when necessary.
        • Place the highest priority on providing quality end user service.
        • Respond to problems with a sense of urgency and ensure quality resolution along with thorough and accurate documentation of the issues.
        • Escalate any situation outside scope that could adversely impact patient care or daily operations to supervisor.

      • Project Implementation
        • Complete the implementation of any network solution based on the project design, requirements and planning.
        • Complete tasks within established timelines.
        • Provide management with regular status updates on assigned project tasks.
        • Participate in project meetings as required.

      • Teamwork and Documentation
        • Collaborate with team members to meet goals and complete tasks.
        • Treat all internal/external customers and team members with dignity and respect.
        • Update documentation as new implementations are completed.
        • Actively cross-train teammates to ensure support coverage and personal development.

      • Vendor and Customer Relations
        • Interact with customers and vendors in a professional and courteous manner, even in stressful situations.
        • Keep stakeholders informed on status of all activities on a regular and timely basis.

      • Growth, Initiative, Research and Development
        • Identify, promote and support opportunities to enhance professional and technical knowledge.
        • Recommend ways to support business priorities, needs, mission and processes of the Methodist Health System.
    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted July 20, 2020
Date Closes September 18, 2020
Requisition 15865
Located In Omaha, NE
SOC Category 00-0000.00