Registration Specialist I
Methodist Health System Council Bluffs, IA
Purpose of Job
Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency department in the organization.
Not neccessary for the position (0%):
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Essential Job Functions
Essential Functions I
Accurately registers and dismisses patients in a courteous and timely manner.
Registers patients in the electronic registration system to MJE in a courteous and timely manner.
Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
Performs bedside visits, as needed to complete the registration process, and point of service collections.
Scans patient identification documents into the registration encounter.
Effectively communicates with anxious and agitated people in a calm manner.
Verifies and enters insurance/payer information.
Obtains complete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
Verifies eligibility of coverage according to department guidelines.
Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN) as required.
Uses open ended interviewing techniques to obtain accurate insurance information from the patient.
Advises patients of their copayment requirement in a respectful and courteous manner.
Documents and secures all payments according to policy.
Accurately collects and posts payments according to policy as measured by observation, feedback, and monthly audits.
Accurately performs all reconciliation procedures pertaining to the collection of copayments.
Safeguards cash and receipts by following established department criteria.
Notifies supervisor of any discrepancies in a timely manner.
Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
Documents all attempts for collections, and reason collection attempt failed.
Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
Displays adaptability to assure department staffing needs are met.
Works additional shifts and accepts additional tasks, projects, and assignments dictated by volume, absences, or administrative direction.
Respectful toward peers and management time by returning scheduling calls/texts.
Maintains teamwork spirit, positive mentoring.
Willingly assists with training and/or cross training of new employees.
Positively and actively assists with the implementation of new procedures, schedules, and job tasks necessary to ensure success and advocation of same.
Contributes to department training and orientation.
Assists co-workers as needed.
Escalates ideas instead of complaints.
Performs periodic, situational, and other duties as required.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
Other duties as assigned.
| Date Posted
May 23, 2020
| Date Closes
July 22, 2020
| Located In
Council bluffs, IA
| SOC Category
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