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Registration Specialist

Methodist Health System Council Bluffs, IA

Job Description

  • Purpose of Job
    • Embraces organizational expectations for customer service. Creates accurate and thorough records during the patient registration process including: verification of patient demographics, reason for visit and financial information. Electronically verifies patient eligibility and financial responsibility and performs point of service collections, as appropriate. Makes referral to financial counselors, as appropriate. Coordinates admission reservation with clinical team.
  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D) required

    • Experience
      • Previous health care registration, customer service, insurance or billing experience required.
      • Medical terminology preferred.

    • License/Certifications
      • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

    • Skills/Knowledge/Abilities
      • Requires the knowledge of phone etiquette and some medical terminology.
      • Strong computer skills required: Ability to open and navigate Outlook, attachments in Word and Excel and utilize a scanner and copier.
      • Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
      • Requires the ability to work independently and to collect data from patients that is required for entry into the system.
      • Required the ability to multitask with strong attention to details of registration process.
      • Requires the ability to relate to patients in a kind, courteous and helpful manner.
      • Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
      • Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
      • Ability to communicate with others through a glass barrier.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Not neccessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Distinguish colors
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Sitting
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Hearing
        • Seeing/Visual

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Rare (1-33%):
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Essential Job Functions
    • Essential Functions I

      • Accurately registers and dismisses patients in a courteous and timely manner.
        • Registers patients in the electronic registration system to Methodist Jennie Edmundson Hospital in a courteous and timely manner.
        • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
        • Performs bedside visits, as needed to complete the registration process and point of service collections.
        • Scans patient identification documents into the registration encounter.

      • Verifies and enters insurance/payer information.
        • Obtains compete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
        • Verifies eligibility of coverage according to department guidelines.
        • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including Advance Beneficiary Notice of Noncoverage (ABN) as required.

      • Advises patients of their copayment requirement in a respectful and courteous manner. Documents and secures all payments according to policy.
        • Accurately collects and posts payments according to policy as measured by observation, feedback and monthly audits.
        • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
        • Safeguards cash and receipts by following established department criteria.
        • Notifies supervisor of any discrepancies in a timely manner.
        • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
        • Documents all attempts for collections and reason collection attempt failed.

      • Performs order entry functions for lab patients registered in Admitting, as required.

      • Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
        • Immediately reports any unsafe conditions or accidents.

      • Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
        • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.

      • Displays adaptability to assure department staffing needs are met.
        • Works additional shifts and accepts additional tasks, projects and assignments dictated by volume, absences or administrative direction.

      • Maintains teamwork spirit, positive mentoring.
        • Willingly assists with training and/or cross training of new employees.
        • Positively and actively assists with the implementation of new procedures, schedules and job tasks necessary, to ensure success and advocation of same.
        • Contributes to department training and orientation.
        • Assists co-workers as needed.

      • Shows respect for patients and co-workers.
        • Maintains confidentiality standards, to assure the highest level of customer service, as outlined in hospital policies and training.

      • Performs periodic, situational and other duties as required.
        • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.

      • Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted July 12, 2019
Date Closes September 10, 2019
Requisition 14022
Located In Council bluffs, IA
Work At Jennie Edmundson Memorial Hosp
Department Breast Center
Shift Daytime
Hours 8:00AM - 4:30PM hours per week
SOC Category 00-0000.00

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