Triage RN Health West Internal Medicine
Methodist Health System Omaha, NE
Purpose of Job
The Triage Nurse will provide triage telephone service to enhance compliance with the patients plan of care and ensure prompt identification of patients with high-risk conditions. This will be accomplished by sorting and prioritizing patients through assessments, monitoring, recording and reporting changes in their condition. Triage nurses will be involved in every aspect of the patient's health. Precision and accuracy in maintaining detailed assessment and reports is important in relaying information to the doctors or to the patients. Will prepared, assist, and instruct patients for examinations and treatment and inform family members on health care education topics.
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Standing (Floor Only)
Walking (Floor Only)
Sitting (Phone Only)
Radiation Alpha, Beta and Gamma (particles such as X-ray, C at Scan, Gamma Knife, etc)
Explosives (pressurized gas)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Joint (Floor and Phone)
Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
Accurately records and reports patient's condition according to department policy 98% of the time.
Strictly adheres to practice protocols.
Consults patient's chart while talking to the patient.
Returns phone messages according to protocol at least 98% of the time.
Provides test results according to protocol at least 98% of the time.
At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
Documents all lab, procedures, and appointments on tracking forms.
Completes tracking forms and follows up on missed appointments and procedures.
Assists Health Coaches by working patient lists and scheduling appointments as directed.
Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.
Completes Nursing Assessments
Uses nursing judgment to develop plan of care.
Determines severity of patient illness and intervention to treat while prioritizing patient calls.
Documents clear and concise notes describing phone call utilizing SBAR (situation, background, assessment, recommendation) format.
Communicates between provider and patient appropriately.
Conducts patient and family education; evaluates and documents in chart, the patient's understanding of all education.
Coordinates continuation of care through referrals to specialists.
Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
December 21, 2018
| Date Closes
February 19, 2019
| Located In
| Work At
Physicians Clinic Inc
Health West Internal Medicine
8a-5p hours per week
| SOC Category