Application Support Specialist II
Methodist Health System Omaha, NE
Purpose of Job
Application Support Specialists' II primary responsibilities involve assisting clinical providers and staff with navigating the Electronic Medical Records (EMR) System, called Cerner PowerChart. Application Support Specialists are experts in understanding how providers, nurses/medical assistants (MA), receptionists, residents, nurse practitioners (NP) and MA students utilize the Cerner system. In addition to offering training, MPC Support is available during clinic hours and after hours to provide immediate response to service calls and emails from providers and staff.
Not neccessary for the position (0%):
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Explosives (pressurized gas)
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Project leads for system changes and/or code upgrade to include involvement in decision making, development, testing, development of training materials, training of team members and onsite support.
Dedicated on-site support for assigned clinics.
In-depth understanding of clinic workflow to ensure that system changes/upgrades are not detrimental to the physicians and staff in the ambulatory setting.
Be seen as a resource by clinic staff, Information Technology (IT) and other team members in Methodist Physicians Clinics (MPC) Support.
Develop and update training materials.
Schedule trainings, meetings, and follow ups.
Setting up and editing all user profile defaults in the Electronic Medical Records (EMR).
Train new and existing employees on all Electronic Medical Records (EMR) applications.
Help develop, test, and train new applications.
Troubleshoot Electronic Medical Records (EMR) issues and report issues to Information Technology (I.T.) on behalf of users.
Assist with clinic workflow.
Summit enhancement requests on behalf of users.
Support users via phone calls, emails and onsite support.
Correct mistakes made in the Electronic Medical Records (EMR).
Act as a go-between for users, management, Information Technology (I.T.), and other departments.
Help set up new clinics with their work flow, pools, proxies, and equipment needs.
Communicate goals and expectations for Meaningful Use requirements.
Create and maintain spreadsheets using Word, Excel, and other computer applications.
Monitor explorer reports for missed messages and incorrectly routed documents/results.
Attend and participate in projects.
Enter Physician requests with proper documentation/specification sheets, research and screenshot verification when needed.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
December 19, 2018
| Date Closes
February 17, 2019
| Located In
| Work At
Physicians Clinic Inc
8a - 5p hours per week
| SOC Category