Service Secretary - Mother Baby (Days, 24hrs/wk)
Methodist Health System Omaha, NE
Purpose of Job
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Essential Job Functions
Essential Functions I
Promote positive impression and welcoming environment through customer service.
Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
Maintains safe, clean and neat work environment.
Has no food at reception area; all drinks must be covered.
Promote quiet environment at the Reception Desk and in the hallways.
Demonstrate good communication style and interpersonal communication skills with patients/families.
Prompt response and follow-up.
Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
Handle all general communication duties.
Answers telephones promptly, courteously and with a smile; identifies self and unit.
Maintains and operates the call and/or phone system.
Distributes mail if applicable.
Faxes/copies/scans information as required/requested.
Makes announcements in a professional manner.
Contacts caregiver promptly when patients have arrived.
Maintains privacy and confidentiality of patients and staff information.
Assist with maintenance of electronic medical records.
Establish the initial patient chart upon admission.
Maintain chart documents according to protocol.
Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
Help prepare records as appropriate for patient transfers and/or referrals.
Scan medical documents in a timely and accurate manner.
Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
Right communication (clear, concise, correct, complete.)
Right feedback: The Reciprocal Process (timely, specific, checkpoints.)
Perform other unit specific duties as assigned.
Assist in keeping the environment clean and tidy.
Maintain, organize, and stock supplies.
Essential Functions II
Participate in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follow and understand the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
November 28, 2018
| Date Closes
January 27, 2019
| Located In
| Work At
Methodist Women's Hospital
6:00am - 6:30pm + Every 3rd Weekend hours per week
| SOC Category
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