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RN Clinic Health Coach

Methodist Health System Omaha, NE
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Job Description

  • Purpose of Job
    • The role of the Health Coach is to improve patient outcomes and to help the practice move from a reactive to a proactive approach to healthcare. This position fosters a culture of data collection and continuous quality improvement as well as overseeing the disease registry.
  • Job Requirements
    • Education
      • Successful completion of annual mandatory education requirements.
      • Graduated of an accredited school of nursing required, Associate of Science in Nursing (ASN).
      • Bachelor of Science in Nursing (BSN) preferred.

    • Experience
      • 5 years of previous clinical experience required.

    • License/Certifications
      • Current valid license, valid compact multi-state license, or a temporary permit while awaiting licensure required for work state.
      • Current American Heart Association Basic Life Support (BLS) certification required.

    • Skills/Knowledge/Abilities
      • Knowledge of medical terminology and procedures required.
      • Knowledge of medicine including recognizing and diagnosed diseases, deformities, and other illnesses.
      • Skill to effectively manage time and prioritize tasks.
      • Skill to proficiently type information into the computer to capture or detail information quickly.
      • Ability to provide caring patient care services when talking with patients and their family members.
      • Ability to critically listen to questions from patients and information from doctors so that you can convey the information effectively.
      • Ability to recognize problems early to help avoid bigger problems in the future.
      • Ability to problem solve during several daily activities which includes the ability to be flexible.
      • Ability to use and navigate through computer programs that contain patient information.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Climbing
        • Crawling
        • Kneeling
        • Sitting
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Keyboarding/typing
        • Lifting
        • Pulling/Pushing
        • Repetitive Motions
        • Stooping/bending
        • Twisting
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Seeing/Visual
        • Speaking/talking
        • Standing
        • Walking

    • Job Hazards
      • Not Related:
        • Electrical Shock/Static
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1%-33%):
        • Radiation Alpha, Beta and Gamma (particles such as X-Ray, Cat Scan, Gamma Knife, etc)
      • Occasionally (34%-66%):
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
      • Frequent (67%-100%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born & blood borne viruses) (Jobs with Patient contact) (BBF)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I


      • Oversee the disease registry/chronic care tool.
        • Assure database is kept up to date.
        • Identify patients overdue for visits, labs, referrals and arranging for follow-up services as appropriate and prescription refills.
        • Identify patients who are not meeting clinical goals, such as BP control or glucose control, and arranging for follow-up services by protocol or as appropriate.
        • Create patient, physician, and clinic level quality performance reports.

      • Coordinate and Oversee hospital discharge patients.
        • Provide next day telephone follow up.

      • Conduct pre-visit chart review.
        • Identify all needed preventative health maintenance, immunizations, and chronic disease interventions.
          • Immunizations
            • Review registry for care opportunities
            • Pre-visit chart review for immunization needs
          • Preventative Health Care
            • Review registry for mammograms, pap smears, osteoporosis screening
            • Pre-visit chart review for cancer screening and physicals
        • When standing orders allow it the interventions may be ordered or completed before the patient sees a provider.
        • Completes pre-visit forms or initiates office visits forms to communicate the review of the provider.
        • Manually enter non-Methodist diagnostic and surgical procedure names and dates into the Powerchart Procedure List.
        • Ensure the Problem List to be accurate and current.

      • Work with patients and families on self-management.
        • Health Behavior Change - goal setting and action plans
          • The patient sets the goals for improving health
          • Assess
            • readiness for change
            • importance of change
            • confidence of success
          • Patient creates a plan for change
            • Identify barriers and plan to overcome them
          • Follow up between visits is arranged with patient in 1-2 week
        • Medication adherence
        • Patient Education
        • Shared Medical Appointments
        • Informed Medical Decision Making
          • Fully inform patients about preference sensitive conditions using decision aids
            • Preference sensitive conditions are those that have multiple treatment options without clear evidence that one option is superior.
            • Fully informed patients
              • Will choose the best plan for themselves, yielding better outcomes
              • Will often choose less expensive options
              • Will improve patient satisfaction

      • Coordination of care across the care continuum
        • Coordinate the office care team
        • Easy point of contact for patients
        • Liaison with Specialty Care Offices
        • Link to community resources

      • Involvement in Quality Improvement (QI) activities
        • Initiate improvement projects in their clinics
        • Week bimonthly with other Health Coaches to continually share best clinic practices and successes

      • Triage
        • Communicate lab and other test results to patients in collaboration with providers and other office staff.
        • Using professional nursing process to assess the needs of patients and families calling or presenting for care in the physician office.

      • Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.








Job Details

Date Posted November 7, 2018
Date Closes January 6, 2019
Requisition 11455
Located In Omaha, NE
Work At Physicians Clinic Inc
Department Medical Home
Shift Daytime
Hours 8a - 4:30p hours per week
SOC Category 00-0000.00
Location