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Surgery Scheduler

Methodist Health System Omaha, NE
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Job Description

  • Purpose of Job
    • Schedules patient appointments, and all surgical, and diagnostic procedures. Provides patient instruction regarding all procedures. Ensures efficient, and patient friendly workflow to help provide quality care. Updates patient demographic, and insurance information.
  • Job Requirements
    • Education
      • High School Diploma, or General Educational Development (G.E.D.) required.
      • Post-secondary education/training in healthcare, or business operations preferred.

    • Experience
      • Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.
      • Prior Surgical Technologist, or Medical Assistant experience preferred.

    • License/Certifications
      • N/A

    • Skills/Knowledge/Abilities
      • Strong interpersonal and customer service skills necessary.
      • Ability to multi-task and prioritize work assignments.
      • Ability to learn, retain, and utilize computer skills that are required for department and hospital information system.
      • Mental/Visual concentration 80% of the time on telephone.
      • Possess the ability to handle multiple priorities successfully and adapt quickly to new techniques and work methods.
  • Physical Requirements
    • Weight Demands
      • Light Work - Exerting up to 20 pounds of force.

    • Physical Activity
      • Not neccessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Grasping
        • Reaching
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Hearing
        • Keyboarding/typing
        • Repetitive Motions
        • Seeing/Visual
        • Sitting
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I


      • Schedules cases and pre-registers patients interacting closely with surgeons, surgeon's office staff, anesthesia and pre-surgery nurses.
        • Schedules cases correctly and coordinates according to scheduling guidelines.
        • Follows up with physician and/or physician office staff with scheduling conflicts, issues, concerns.

      • Schedules surgical cases in accordance with surgical services scheduling guidelines and policy.
        • Follows scheduling guidelines when scheduling cases with attention to block schedule parameters.
        • Calculates necessary room time by using physician case time data and turnover time standards.
        • Reviews and updates physician average times if necessary.

      • Returns scheduling calls promptly and courteously.

      • Serves as liaison between physicians, physician's office staff, and hospital by coordinating surgical services scheduling for patient/customer satisfaction.
        • Reviews schedules in advance and revises as necessary to prevent error and reduce risk.
        • Communicates with appropriate parties to make schedule adjustments to ensure efficiency and prevent any unforeseen circumstance that may occur.
        • Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.

      • Is familiar with scheduling software and performs skills competently and independently.
        • Checks for appropriate resource scheduling.
        • Reviews and prepares surgery schedule on a daily basis.
        • Reports issues/concerns as necessary.
        • Maintains competence in required skill sets.

      • Assures positive customer relations are maintained with hospital personnel, patients, visitors and physicians.
        • Assists co-workers in dealing with customer concerns as needed.
        • On a daily basis promotes positive work environment and teamwork.
        • Builds collegian relationships with other peers across the Surgical Services.
        • Maintains professional appearance, behavior and work environment.

      • Maintains teamwork, positive mentoring, willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance Access Center services.
        • Is responsible for maintaining department productivity measures and being actively engaged in the day to day process.

    • Essential Functions II


      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.










Job Details

Date Posted November 4, 2018
Date Closes January 3, 2019
Requisition 8728
Located In Omaha, NE
Work At NE Methodist Hospital
Department Surgery Scheduling
Shift Daytime
Hours 7-5 or 7-3 or 9-5 hours per week
SOC Category 00-0000.00
Location