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Operations Mgr-Bus/Outreach

Methodist Health System Omaha, NE
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Job Description

  • Purpose of Job
    • Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes.

      Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.

  • Job Requirements
    • Education
      • Bachelor of Sciense (BS) is biological and/or laboratory science field required.
      • Masters in Healthcare Administration, Business Administration, or other Healthcare Business or Operations related field preferred.
      • Additional education in management, leadership, marketing and/or sales preferred.
      • Current College of American Pathologists (CAP) inspector competency required within 6 months of hire (Gen Lab, and others as applicable to areas of expertise and oversight).

    • Experience
      • 5 to 7 years progressive management and leadership experience working inPathology Laboratory Services or related laboratory environment required.

    • License/Certifications
      • Board of Registry certification from American Society of Clinical Pathologists (ASCP), Nurse Competence in Aging (NCA) or equivalent professional organization required (Medical Technologist (MT), Medical Laboratory Science (MLS), Cytotechnologist (CT), Histology Technologist (HTL), Physician Assistant (PA).

    • Skills/Knowledge/Abilities
      • Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
      • Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
      • Ability to mentor, supervise, delegate and evaluate.
      • Strong verbal and written communication skills for positive interaction with staff and customers required.
      • Ability to effectively communicate with staff, applicants, all levels of hospital/health system/clinic staff and individuals external to the organization.
      • Knowledge and experience of College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA), as well as The Joint Commission accreditation standards required.
      • Knowledge of Laboratory laws, regulations, guidelines and professional standards required.
      • Knowledge of Laboratory billing and coding laws and regulations required. Able to effectively contribute to and carry through the development and actualization of laboratory and hospital strategic initiatives.
      • Able to effectively contribute to and carry through the development and actualization of laboratory and hospital strategic initiatives.
      • Skilled in Microsoft Office, including Word, Excel, Powerpoint and Outlook required.
      • Able to read, write, and comprehend various written reports and documents required.
      • Basic math skills required.
      • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
      • Ability to effectively organize and lead team tasks and projects to meet multiple deadlines.
      • Able to travel to various locations required.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Balancing
        • Climbing
        • Crawling
        • Crouching
        • Kneeling
        • Sitting
        • Stooping/bending
        • Twisting
      • Frequently Performed (34%-66):
        • Carrying
        • Distinguish colors
        • Keyboarding/typing
        • Lifting
        • Pulling/Pushing
        • Repetitive Motions
        • Standing
        • Walking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Seeing/Visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1%-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Mechanical moving parts/vibrations
        • Explosives (pressurized gas)
      • Occasionally (34%-66%):
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
  • Essential Job Functions

    • Smart Growth
      • Effectively analyzes problems. Provides timely point of service resolution.
      • Anticipates consequences.
      • Is action oriented - takes initiative.
      • Secures the organizations long-term ability to serve.
      • Promotes new/innovative approaches. Implements smart systems for better utilization of resources.

    • Participative Decision Maker by demonstrating a desire to make an important contribution
      • Promote services internally and externally.
      • Liaison for referring physicians, patients and families.
      • Continually enhancing the customer's experience at all Methodist Health System locations.
      • Community networking.
      • Regular site visits for all locations.
      • Serves on various committees and attends meetings within scope of responsibility.

    • Heightened Focus on Efficiency
      • Develops detailed project/task plans.
      • Determines priorities/appropriately allocates resources.
      • Procures resources needed to work effectively.
      • Delegate authority when appropriate.
      • Identifies potential problems and analyzes root causes.
      • Considers relevant issues before action, including effect on all parts of the organization.
      • Acts promptly and decisively.
      • Develops enthusiasm for day-to-day tasks.
      • Encourages the achievement of important objectives.
      • Recognizes special contributions/rewards excellence.
      • Maintains good working relationships outside own area of responsibility.
      • Develops, implements and supports organization and department policies and articulates the information in a clear and timely manner.
      • Hold regular department meetings and keep minutes.
      • Meet required deadlines, i.e. complete variance reports in the time frame set.

    • Improves patient care/customer service and fosters personal responsibility
      • Confidentiality.
      • Patient Population Criteria including age specific.
      • Seizes opportunities to improve department performance.
      • Sets an example with personal behavior/commitment to high standards.
      • Takes responsibility for difficult, controversial decisions.
      • Acknowledges decision/plan not working.
      • Keeps promises/honors commitments.
      • Provides clear performance expectations even with difficult messages.
      • Follows through on ideas/concerns.
      • Consults with supervisor and other affected parties before making major changes.
      • Listens to concerns without getting defensive.
      • Creates a comfortable environment for giving and receiving constructive feedback.
      • Aware of how decision making affects other areas in the organization.
      • Promotes collaborative relationships.
      • Remains current on any internal and external issues. Responsible for delivery of quality and regulatory standards of care.

    • Catalyst - selects the right people to serve our patients/customers
      • Supervises to ensure effective department workflow.
      • Uses organization criteria for job selection.
      • Identifies/leverages others' unique strengths when assigning tasks.
      • Provides and promotes opportunities for education and to develop skills.
      • Provides extra instruction or coaching by one-to-one mentoring.
      • Prevents high-impact staff departures when possible.
      • Identifies candidates for succession planning and prepares candidates for promotional opportunities.
      • Proactively identifies and resolves conflict.
      • Is fair in negotiating solutions to conflict, using tact and sensitivity.
      • Facilitates open communication and joint decision-making.
      • Effectively develops pride in department achievements.
      • Is sympathetic/supportive.
      • Aware of how area of responsibility affects others.
      • Completes performance evaluations and/or corrective action. If does not possess the same or similar education/licensure, facilitates co-evaluation completion with expert.
      • Is present for all engagements and punctual.
      • Ensures staff compliance in accordance with policies, position, and regulatory requirements.

    • Demonstrates Fiscal Responsibility - utilizes human, material, fiscal resources of assigned department(s) within budgetary guidelines or within acceptable budget variances.
      • Assists in preparing a realistic budget within established guidelines.
      • Assists in the development and implementation of cost saving process changes or alternative products or procedures.
      • Demonstrates in-depth knowledge of revenue drivers.
      • Ensures budget compliance and takes corrective action when variances are identified.
      • Implements a budget based master scheduling and staffing plan for assigned department(s).
      • Adjusts staffing on an as needed basis to meet patient care needs and budget target.

    • Oversees various Laboratory Departments and services by managing the daily operations to ensure patients, hospitals, and/or client's needs are met, equipment, testing/supplies and labor is utilized appropriately.

    • Performs management duties such as hiring, training, coaching, counseling, corrective action, terminations, and evaluations, to ensure competent and engaged staff within the Pathology Center departments.

    • Leads direct reports by mentoring, coaching, training, supporting, and establishing objectives to promote success, growth, engagement and to contribute to Pathology Center and Methodist Health System strategic goals.

    • Monitors and reviews employee productivity/performance, engagement, staff development, and program implementation for service excellence, efficiency, effectiveness, work priorities, and compliance within applicable laws, rules, regulations, and standards.

    • Develops and maintains the departmental operating budget by implementing action plans to control spending and utilization of approved purchasing practices to ensure fiscal viability of the Pathology Center.

    • Oversees contractual agreements for outreach clients, equipment, reagents, maintenance and services appropriate to assigned areas.

    • Identifies and monitors area for improvement for quality assurance purposes for testing procedures, business effectiveness and in support of Pathology Center and hospital Quality Management policies and goals.

    • Conducts and/or coordinates orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment to ensure compliance with departmental procedures.

    • Develops and implements Pathology Center departmental policies and procedures as well as laboratory and organizational strategic planning.

    • Attends internal and external meetings to ensure quality processes, oversight and compliance regarding Pathology Center issues within the Health System.
      • At the meetings and through various forms of communications, establishes effective working relationships with the Pathology staff, Physicians, Hospital Departments/staff, vendors and outreach clients to ensure success of the Pathology Center and Health System.

    • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures and/or external agencies and as directed by laboratory and hospital leadership.

    • Follows and understands the mission, vision, core values, Employee and Leadership Standards of Behavior, and company poLicies/procedures.

    • Performs other related duties as assigned by laboratory and hospital leadership.





Job Details

Date Posted October 24, 2018
Date Closes December 23, 2018
Requisition 8040
Located In Omaha, NE
Work At NE Methodist Hospital
Department Lab Specimen Processing
Shift Daytime
Hours 730-5 hours per week
SOC Category 00-0000.00
Location