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Office Assistant I

Methodist Health System Omaha, NE

Job Description

  • Purpose of Job
    • Providesgeneral clerical support to department/work area
  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D.) required.

    • Experience
      • Prior office experience preferred.

    • License/Certifications
      • N/A

    • Skills/Knowledge/Abilities
      • Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
      • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
      • Ability to utilize a variety of computer applications.
      • Excellent grammar, punctuation, and spelling skills.
      • Knowledge of office procedures and principles of record keeping.
  • Physical Requirements
    • Weight Demands
      • Medium Light Work - Exerting up to 35 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%33%):
        • Balancing
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Carrying
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Sitting
      • Constantly Performed (67%-100):
        • Hearing
        • Seeing/visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc)
        • Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Note: Safety Officer can assist with identification of job hazards
  • Essential Job Functions
    • Essential Functions I

      • Performs reception responsibilities for visitors and answers telephone/routes calls for work area/department.
        • Demonstrates good communication style and interpersonal communication skills.
        • Provides prompt response and follow-up.
        • When applicable, screens customers/visitors according to protocol.
        • Analyzes and resolves problems.
        • Demonstrates professionalism relative to all activities and interactions.
        • Identifies opportunities and provides individualized customer service in accordance with customer needs.
        • Answers, screens and responds to calls according to protocol/procedures.
        • Maintains privacy and confidentiality of information.

      • Copies, scans, faxes and distributes documents; may label and ensure completeness of records/documents prior to distribution; efficiently gathers, distributes and routes mail.
        • Reads and responds to emails.
        • May send mail to satellite offices.
        • Analyzes and resolves problems.

      • Types agendas, correspondence, memoranda, forms and standard documents with minimal errors.
        • Prioritizes daily activities according to need, deadlines and workload.
        • Communicates priorities, projects and workload appropriately.

      • Maintains organized filing system.

      • Inventories, orders and stocks office supplies.
        • May perform if designated.

      • Orients others to departmental processes, standards and procedures.
        • Contributes to the achievement of a high level of EAP & CCP Management, client and company satisfaction.
        • Enable successful provision of EAP, NE LAP & CCP services.
        • Displays approachable behaviors for questions, guidance, input and feedback.

      • Obtains, organizes or extracts data/information for reports and/or presentations.
        • May compile organizational service/training program evaluation results.
        • Analyzes and resolves problems.
        • May run, audit and type CCP and SAS reconciliations reports.
        • May run, audit and print designated client company access list reports.
        • May close files, create, print, audit and send satisfaction questionnaire(s).

      • Schedules appointments, meetings, equipment, rooms and assists staff with calendar scheduling as needed.
        • May schedule organization services in Outlook and complete Program Planning Worksheet.
        • May enter and update organizational services in EAP Expert database.
        • May maintain, enter and apply default/master working hours for each counselor in EAP Expert database.

      • May submit expense vouchers/receipts/adjustments for reimbursement.

      • Demonstrates basic and advanced knowledge of EAP Expert database and EAP program specific procedures completed by the business office.
        • Enters, updates and verifies required client and file information.
        • Opens files according to procedures.
        • Schedules appointments and completes appointment cards.
        • Completes requested schedule changes and adjustments.
        • Enters data from calendar, referral and CLC reports, stat sheets, CSQ's and SSQ's.
        • Assembles new client files. Pulls and combines previously closed files and communicates information to satellite offices.
        • Runs daily calendars and distributes according to procedures.

      • May demonstrate basic and advanced knowledge of EAP Expert database and CCP & SAS program specific procedures completed by the business office.
        • Enters, updates and verifies required client, file, consultation, appointment and group attendance information.
        • Opens files according to procedures.
        • Pulls previously closed files for distribution to counselors.
        • Communicates CCP & SAS file information according to procedures.
        • Closes files and audits contents.
        • Follows-up on questions/un-entered data within 48 hours if no response was received.

      • May respond to emails received through our web site and general email address.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted May 17, 2018
Date Closes July 16, 2018
Requisition 8852
Located In Omaha, NE
Work At NE Methodist Health System Inc
Department Employee Assistance Program
Shift Evening
Hours 3pm-8:30pm M-Th; 7:45am-1pm Sat hours per week
SOC Category 00-0000.00