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Care Management Coordinator

Methodist Health System Council Bluffs, IA

Job Description

  • Work Monday - Friday 8:00AM - 4:30PM and work every 3rd weekend 8:00AM - 4:30PM with two days off during the week. Work one holiday per year.
  • Purpose of Job
    • Responsible for the management of the initiation, planning, execution, monitoring and control phases of the community care coordination project; assistance in the administration functions of the Director of Case Management; and budget and tracking for the Foundation.

  • Job Requirements
    • Education
      • Bachelors degree in computer related field and/or 3-5 years direct Project Management experience required.

    • Experience
      • 3 to 5 years of clinical experience working in Project Management.

    • License/Certifications
      • Project Management Professional (PMP) certification strongly preferred.

    • Skills/Knowledge/Abilities
      • Accomplishes project objectives by planning and evaluating project activities.
      • Knowledge in planning, delegation, time-management, and problem-solving required.
      • Strong Excel, Access and Microsoft Word skills required.
      • Knowledge of Tav Health and Cerner and advantage.
      • Social media skills required.
      • Strong data analysis, tracking and reporting skills required.
      • Requires excellent oral/written communication skills to give formal presentations, provide excellent leadership to staff, and also the ability to execute project management skills.
      • Ability to make accurate and effective decisions at the project level.
      • Flexible, adaptable to change and able to work in a fast-paced environment requiring multi-tasking.
  • Physical Requirements
    • Weight Demands
      • Sedentary Work - Exerting up to 10 pounds of force.

    • Physical Activity
      • Not necessary for the position(0%):
        • Climbing
        • Crawling
      • Occasionally Performed(1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
      • FrequentlyPerformed(34%-66%):
        • Reaching
        • Repetitive Motions
        • Speaking/talking
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • ConstantlyPerformed(67%-100%):
        • Fingering/Touching
        • Hearing
        • Seeing/visual
        • Sitting
        • Grasping
        • Keyboarding/touching

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born & blood borne viruses) Jobs with patient contact. Blood and Body fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, Sharps), more than ordinary office environment.
        • Equipment/machinery/tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-Ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photo-chemical means)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I

      • Promotes positive relations when interacting with community partners, visitors, customers and co-workers.
        • Greets, smiles and makes eye contact. Introduces self by name.
        • Volunteers to help co-workers and other employees.
        • Responds quickly to patients and/or other peoples' needs.
        • Recognizes and values input from Health System personnel.
        • Redirects hospital staff to demonstrate core values to promote a positive work environment.
        • Serves as a role model to promote collaborative relationships.
        • Knows and demonstrates customer complaint management process.
        • Communicates effectively to solve problems at the personal and unit level.
        • Remains calm in difficult situations and effectively diffuses crisis and refers to appropriate supervisory levels as needed.

      • Project/Practice Management - Creates a detailed work plan which identifies and sequences activities needed to successfully complete the project. Executes the project according to the project plan and monitors the progress of the project.
        • Creates a work plan for community care coordination project.
        • Reviews the work plan with Director and revises as required.
        • Manages day to day operational aspects of the project.
        • Provides updates to Director and project team.
        • Manages project expectations with Director and project team.
        • Assists in the development and sustainability of the project.
        • Develops, manages and monitors the TAV Health system.
        • Trains TAV Health users for 20+ organizations.
        • Compiles, reviews and presents project reports.

      • Project Accounting - Identify, manage and minimize project risks.
        • Identifies, assesses and minimizes project risks until successful project completion.
        • Manages numerous project budgets and risks associated with the projects.
        • Directs and coordinates tasks of the project to ensure project progress stays on schedule and within budget.
        • Manages, coordinates and tracks a voucher system for the project.
        • Tracks project deliverables for project expenditures and report actual cash flow and variances to Director monthly.
        • Ensure that all financial records for the project are up to date.

      • Project Coordinator - Works with internal and external customers to understand and execute the logistics of the project including ED utilization, medical home providers, community health care workers, insurance payers and behavioral health needs of the community.
        • Interacts with internal customers and outside vendors regarding services that are provided.
        • Maintains a level of expertise and current knowledge base on available community resources and services.
        • Coordinates meetings and planning sessions with internal and external vendors.
        • Coordinates and attends internal and external meetings to ensure oversight and compliance of implementation and maintenance of program.
        • Manages internal customers and outside vendors by mentoring, coaching, training, supporting and establishing objectives to promote successes and growth for the project.
        • Serves as resource for internal and external customers for questions regarding project.
        • Communicates effectively with partners to identify needs and evaluate alternative solutions.

      • Program Management - Establish and maintain project files to include planning, task time frames, records of meetings/attendees, project progress, costs and other related project communications.
        • Works independently to plan, recommend and implement tasks.
        • Maintains record of attendance and minutes of required meetings.
        • Maintains project documentation.
        • Establishes and maintains a well-communicated schedule for all project tasks.
        • Develops and maintains the project website and facebook page.

      • Research & Practice Development - Executes project software and ensure that all project information is appropriately documented.
        • Understands the principles of Tav Connect as wells as process and procedures for entering data.
        • Develops, updates and maintains forms needed to document project activities and manage data (assessment, consent forms, etc.)
        • Monitors data entered for timeliness and accuracy and assures that data is reliable and valid measures are obtained.
        • Educates and explains the project software and process of entering data to internal and external customers.
        • Provides ongoing education based on needs of the project and serves as a resource for questions regarding the project software.
        • Assists in using the data collected to identify opportunities for improvement of care coordination.
        • Participates in Performance Improvement process.
        • Participates in new employee orientation.
        • Willingly performs other duties as assigned.

      • Case Management - Assist Case Management Director with advanced data analysis, monitoring, and reporting for department.
        • Extracts data from Cerner and Tav to create and develop appropriate spreadsheets and report the results.
        • Data analysis for Community Care Alliance programs and organizations, linking work, insurance, barriers, medication, vouchers and all necessary demographics to ensure proper care.

      • Grant Budgeting/Applications - Research new grants available and support the Foundation with databases and budgeting of funds.
        • Researches new grants available.
        • Foundation support with databases and budgeting of miscellaneous grants.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted January 2, 2018
Date Closes March 3, 2018
Requisition 7525
Address 933 East Pierce Street
Located In Council Bluffs, IA
Work At Jennie Edmundson Memorial Hosp
Department Care Management
Job Type Full-time Employee
Compensation Hourly Wage, Varies, Based on Experience
Experience Level Intermediate (3-7 yrs. experience)
Work Monday - Friday 8:00AM - 4:30PM and work every 3rd weekend 8:00AM - 4:30PM with two days off during the week. Work one holiday per year.
Hours 40 hours per week
SOC Category 29-1141.00 Registered Nurses
Zipcode 51503
Name Amy Carter
Address 933 East Pierce Street
City, State and Zip Council Bluffs, IA 51503

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Pension Plan
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Doctor (On-site)
  • Employee Referral Program
  • Free Parking
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Merit Increases

This job requires the following skills

  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Problem Resolution
  • Spreadsheets
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic
  • Typing
  • Word Processing
  • Abuse Reporting
  • Child and Dependent Abuse Reporting
  • Code Adam
  • Discharge Planning
  • JCAHO Standards
  • Medical Case Management
  • Nursing
At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Pension Plan
  • And More ...