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Registration Specialist - ED

Methodist Health System Omaha, NE

Job Description

  • Purpose of Job
    • Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial and visit information. Electronically verifies payer source/eligibility, patient financial responsibility and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency Department in the organization.
  • Job Requirements
    • Education
      • Requires high school diploma, General Educational Development (G.E.D) or equivalent.
      • Preferred Successful completion of Professional Development classes and training provided by Methodist- to be completed within 1 year required:
        • Medical Terminology class.
        • Dealing with Difficult People Continuing Education In-service.
        • Federal EmergencyManagement Agency (FEMA) Disaster training.
          • Introduction to Incident Command
          • National Incident Management System Introduction (NIMS)
          • ICS for Single Resources and Initial Action Incident
        • Crisis PreventionIntervention (CPI) / Nonviolent Crisis Intervention Training.

    • Experience
      • 1 year previous health care registration, customer service, insurance or billing experience required.
      • Medical terminology required within 1 year. Course provided my Methodist.
      • Patient Care experience preferred, e.g. Certified Nurse Assistant (CNA)/Medical Assistant/Emergency Medical Technician (EMT)
      • Experience working with agitated and/or anxious people or working in a high stress or noisy environment helpful.

    • License/Certifications
      • American Heart Association Basic Life Support (BLS) certification preferred.

    • Skills/Knowledge/Abilities
      • Knowledge of phone etiquette.
      • Strong computer skills required: Ability to open and navigate Outlook, attachments in Word and Excel and utilize a scanner and copier.
      • Skill in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
      • Ability to work independently and to collect data from patients that is required for entry into the system.
      • Ability to multitask with strong attention to details of registration process.
      • Ability to relate to patients in a kind, courteous and helpful manner.
      • Ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
      • Relies heavily on the ability to maintain excellent communication with clinical staff including nurses, physicians, house supervisors, and diagnostic departments that support the Emergency Department.
      • Ability to transport/escort patients and guests/family members to appropriate location via stairs, elevators or ramps.
      • Ability to communicate with others through a glass barrier.
      • Requires the ability to transport to other campus locations within a reasonable timeframe.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Climbing
        • Crawling
        • Sitting
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Kneeling
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Repetitive Motions
        • Seeing/Visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I

      • Accurately registers and dismisses patients in a courteous and timely manner.
        • Identifies appropriate time and location during ED visit and healthcare processes to contact patient for bedside registrations.
        • Registers patients in the electronic registration system to NMH in a courteous and timely manner.
        • Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
        • Effectively deals with anxious and agitated people in a calm, professional manner.
        • Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
        • Performs bedside visits, to complete the registration process and point of service collections.
        • Scans patient identification documents into the registration encounter.
        • Collaborates with care team members to prioritize patient care and utilize waiting periods/downtime to complete the patient registration process.
        • Follows Code Triage Process as designed by the clinical staff.

      • Verifies and enters insurance/payer information.
        • Obtains compete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
        • Verifies eligibility of coverage according to department guidelines.
        • Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN, and Medicare IMM and Observation as required.
        • Uses open ended interviewing techniques to obtain accurate insurance information from the patient.

      • Advises patients of their copayment requirement in a respectful and courteous manner. Documents and secures all payments according to policy.
        • Accurately collects and posts payments according to policy as measured by observation, feedback and monthly audits.
        • Accurately performs all reconciliation procedures pertaining to the collection of copayments.
        • Safeguards cash and receipts by following established department criteria
        • Notifies supervisor of any discrepancies in a timely manner.
        • Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
        • Documents all attempts for collections and reason collection attempt failed.

      • Displays competence in Disaster Preparedness through vocabulary, attendance at training and actions.
        • Routinely participates in Department Disaster Excercises.
        • Provides Constructive feedback and ideas
        • In house reference for all registration areas in even of an actual disaster.
        • Attends In Services and training events as directed by management.

      • Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
        • Immediately reports any unsafe conditions or accidents.
        • Exercises discretion in identifying situations which may be inappropriate for interaction with a patient. Consults clinical staff as needed.

      • Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
        • Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
        • Transport patient, patients items and/or medical equipment to another location as needed.

      • Displays adaptability to assure department staffing needs are met.
        • Works additional shifts and accepts additional tasks, projects and assignments dictated by volume, absences or administrative direction.
        • Respectful toward peers and management time by returning scheduling calls/texts.

      • Maintains teamwork spirit, positive mentoring.
        • Willingly assists with training and/or cross training of new employees.
        • Positively and actively assists with the implementation of new procedures, schedules and job tasks necessary, to ensure success and advocation of same.
        • Contributes to department training and orientation.
        • Assists co-workers as needed
        • Escalates ideas instead of complaints.

      • Shows respect for patients and co-workers.
        • Maintains confidentiality standards, to assure the highest level of customer service, as outlined in hospital policies and training.
        • Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.

      • Performs periodic, situational and other duties as required.
        • Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted December 11, 2017
Date Closes February 9, 2018
Requisition 7005
Located In Omaha, NE
Work At Methodist Women's Hospital
Department Admitting
Shift Daytime
Hours days and evenings hours per week
SOC Category 00-0000.00

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