Registration Specialist - ED
Methodist Health System Omaha, NE
Purpose of Job
Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial and visit information. Electronically verifies payer source/eligibility, patient financial responsibility and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service according to established criteria in the Emergency Department in the organization.
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Explosives (pressurized gas)
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Accurately registers and dismisses patients in a courteous and timely manner.
Identifies appropriate time and location during ED visit and healthcare processes to contact patient for bedside registrations.
Registers patients in the electronic registration system to NMH in a courteous and timely manner.
Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
Effectively deals with anxious and agitated people in a calm, professional manner.
Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
Performs bedside visits, to complete the registration process and point of service collections.
Scans patient identification documents into the registration encounter.
Collaborates with care team members to prioritize patient care and utilize waiting periods/downtime to complete the patient registration process.
Follows Code Triage Process as designed by the clinical staff.
Verifies and enters insurance/payer information.
Obtains compete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
Verifies eligibility of coverage according to department guidelines.
Completes Medicare Secondary Payer questionnaire and other payer specific documents (including ABN, and Medicare IMM and Observation as required.
Uses open ended interviewing techniques to obtain accurate insurance information from the patient.
Advises patients of their copayment requirement in a respectful and courteous manner. Documents and secures all payments according to policy.
Accurately collects and posts payments according to policy as measured by observation, feedback and monthly audits.
Accurately performs all reconciliation procedures pertaining to the collection of copayments.
Safeguards cash and receipts by following established department criteria
Notifies supervisor of any discrepancies in a timely manner.
Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
Documents all attempts for collections and reason collection attempt failed.
Displays competence in Disaster Preparedness through vocabulary, attendance at training and actions.
Routinely participates in Department Disaster Excercises.
Provides Constructive feedback and ideas
In house reference for all registration areas in even of an actual disaster.
Attends In Services and training events as directed by management.
Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
Transport patient, patients items and/or medical equipment to another location as needed.
Displays adaptability to assure department staffing needs are met.
Works additional shifts and accepts additional tasks, projects and assignments dictated by volume, absences or administrative direction.
Respectful toward peers and management time by returning scheduling calls/texts.
Maintains teamwork spirit, positive mentoring.
Willingly assists with training and/or cross training of new employees.
Positively and actively assists with the implementation of new procedures, schedules and job tasks necessary, to ensure success and advocation of same.
Contributes to department training and orientation.
Assists co-workers as needed
Escalates ideas instead of complaints.
Shows respect for patients and co-workers.
Maintains confidentiality standards, to assure the highest level of customer service, as outlined in hospital policies and training.
Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.
Performs periodic, situational and other duties as required.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
December 11, 2017
| Date Closes
February 9, 2018
| Located In
| Work At
Methodist Women's Hospital
days and evenings hours per week
| SOC Category
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