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Triage RN Family Practice Health West SIGN ON BONUS!

Methodist Health System Omaha, NE
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Job Description

  • Purpose of Job
    • The Triage Nurse RN will provide triage telephone service to enhance compliance with the patients plan of care and ensure prompt identification of patients with high-risk conditions. This will be accomplished by sorting and prioritizing patients through assessments, monitoring, recording and reporting changes in their condition. Triage nurses will be involved in every aspect of the patient's health. Precision and accuracy in maintaining detailed assessment and reports is important in relaying information to the doctors or to the patients. Will prepared, assist, and instruct patients for examinations and treatment and inform family members on health care education topics.
  • Job Requirements
    • Education
      • Graduate of an accredited school of nursing (RN) required.

    • Experience
      • Minimum 1 year clinical experience required.

    • License/Certifications
      • Basic Life Support (BLS) from an accredited American Heart Association or Red Cross vendor/instructor is required 6 months from date of hire.
      • Current valid Registered Nurse (RN) license, valid compact multistate license to work in Nebraska or Iowa (work state), or a temporary permit while awaiting licensure required.

    • Skills/Knowledge/Abilities
      • Knowledge of medical terminology and procedures required.
      • Knowledge of medicine including recognizing and diagnosed diseases, deformities, and other illnesses.
      • Skill to effectively manage time and prioritize tasks.
      • Skill to proficiently type information into the computer to capture or detail information quickly.
      • Ability to provide caring patient care services when talking with patients and their family members.
      • Ability to critically listen to questions from patients and information from providers to convey information effectively.
      • Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
      • Ability to problem solve during several daily activities which includes the ability to be flexible.
      • Ability to learn and proficiently navigate through computer programs that contain patient information.
      • Strong verbal communication skills for positive interaction with providers, staff and patients required.
      • Able to follow written and verbal instructions/directions required.
      • HIPAA understanding.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.

    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Climbing
        • Crawling
        • Kneeling
        • Sitting
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Keyboarding/typing
        • Lifting
        • Pulling/Pushing
        • Repetitive Motions
        • Stooping/bending
        • Twisting
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Seeing/Visual
        • Speaking/talking
        • Standing (Floor Only)
        • Walking (Floor Only)
        • Sitting (Phone Only)

    • Job Hazards
      • Not Related:
        • Electrical Shock/Static
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal orphotochemical means)
      • Rare (1%-33%):
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, C at Scan, Gamma Knife, etc)
      • Occasionally (34%-66%):
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
      • Frequent (67%-100%):
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I

      • Joint (Floor and Phone)
        • Medical Home
          • Documents all lab, procedures, and appointments on tracking forms.
          • Completes tracking forms and follows up on missed appointments and procedures.
          • Assists Health Coaches by working patient lists and scheduling appointments as directed.
          • Strictly adheres to practice protocols.

        • At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
          • Educates/instructs patients according to providers direction 98% of the time.

        • Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
          • Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
          • Accurately records and reports patient's condition according to department policy 98% of the time.
          • Spends a minimum of 4 consecutive hours on the triage phone per day.

        • Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
          • Maintains clean and organized work area according to department/provider protocol 99% of the time.

        • Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.
          • Handles prescription refills according to department/provider protocols 99% of the time.

        • Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.

      • Floor
        • Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
          • Prepares exam rooms and medical equipment according to provider protocol 95% of the time.

        • Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
          • Prepares patient for exam by following provider protocol and company policies 95% of the time.

        • Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
          • Obtains provider requested tests, records, and lab work 95% of the time.

        • Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.

        • Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
          • Performs above procedure according to clinic policy and procedures 95% of the time.

        • Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.

      • Phone
        • Answering Phone Calls
          • Answers calls according to protocol at least 98% of the time.
          • Consults patient's chart while talking to patient.
          • Spends a minimum of 4 consecutive hours on the triage phone per day.

        • Returning Phone Messages
          • Returns phone messages according to protocol at least 98% of the time.

        • Providing Test Results
          • Provides test results according to protocol at least 98% of the time.

        • Pharmacy Refills
          • Accurately completes pharmacy request 100% of the time.

        • Completes Nursing Assessments
          • Uses nursing judgment to develop plan of care.
          • Determines severity of patient illness and intervention to treat while prioritizing patient calls.
          • Documents clear and concise notes describing phone call utilizing SBAR format.
          • Communicates between provider and patient appropriately.
          • Conducts patient and family education; evaluates and documents understanding of all education.
          • Coordinates continuation of care through referrals to specialists.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.







Job Details

Date Posted November 28, 2017
Date Closes January 27, 2018
Requisition 7061
Located In Omaha, NE
Work At Physicians Clinic Inc
Department Health West Family Practice
Shift Daytime
Hours Monday to Friday 8 to 5 hours per week
SOC Category 00-0000.00
Location