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Access Financial Counselor

Methodist Health System Omaha, NE

Job Description

  • Purpose of Job
    • The Access Financial Counselor works in an office environment and spends a great deal of time on the computer. They interact with patients in person and over the phone. Must be able to work alone and as part of a team.
  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D) required

    • Experience
      • Minimum of 1 year experience in a call center or healthcare setting, preferably customer service, including general knowledge of insurance billing.

    • License/Certifications
      • Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

    • Skills/Knowledge/Abilities
      • Ability to talk to patients and ask for payment upfront.
      • Must be able to go to patients rooms and discuss payment options with them.
      • Ability to manage difficult or emotional patients by remaining professional and delivering excellent customer service.
      • Must have strong communication skills, both verbal and written.
      • Responsible for preparing, auditing and reviewing financial assistance worksheets.
      • Will assist patients both in person and over the phone and collect any self-pay balances, following department guidelines.
      • Demonstrates a strong ability to identify, analyze, and solve patient concerns.
      • Ability to prioritize and manage multiple day to day tasks.
      • Strong computer skills.
  • Physical Requirements
    • Weight Demands
      • Sedentary Work - Exerting up to 10 pounds of force. Sitting most of the time. Walking and Standing are required only occasionally.

    • Physical Activity
      • Not neccessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%-33%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Reaching
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Grasping
        • Repetitive Motions
        • Speaking/talking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Hearing
        • Keyboarding/typing
        • Seeing/Visual
        • Sitting

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
  • Essential Job Functions
    • Essential Functions I

      • Contacts patient with Pav Nav Estimate and collects payments upfront. Sets up appropriate pay arrangement and documents billing system.
        • Calls on patients scheduled within 48hrs on their procedure.
        • Documents the amount that will be paid.
        • Follows up on payment arrangement.
        • Will meet monthly/yearly department POS Collection Goal.

      • Answers patients' questions, resolves billing, refund or collection problems, collects payment on accounts, and adds correct pay arrangements.
        • Answers phones promptly and questions and concerns are resolved at that time. If unable to resolve over the phone, follow-up should be made promptly.
        • Is compliant and knowledgeable on Charity Care policy and Credit & Collection policy.
        • Knowledgeable on bank loan application.
        • Knowledgeable on cosmetic and bariatric surgery plans and prepaid OB plans.

      • Reviews daily mail and referrals, performs account audits, checks status of accounts on computer and determines any action to be taken within a five-day turnaround.
        • Reads account notes thoroughly.
        • Appropriate action should be initiated within a week of receipt of any mail or referral.

      • Documents in billing systems any action taken in handling accounts.
        • Documentation needs to be completed immediately following action taken on accounts.
        • Documentation is clear and precise and details in full the action taken.

      • Uses appropriate action codes and documents daily productivity.
        • Reviewed weekly by the lead.
        • Achieves department standards of 90% accuracy on productivity.

      • Reviews accounts referred by supervisor, MASH or reports, and determines appropriate action, which includes contacting patients, insurance companies, attorneys, and other providers, or other hospital staff or departments as indicated.
        • Completes in the time frame requested by supervisor.
        • Follows up in a timely manner.
        • Goes to patients rooms ASAP after receiving referral.

      • Reviews Financial Assistance Applications under $5,000.00.
        • Completes reviews in 5 days upon receipt.
        • Reviews entire account notes.
        • Worksheet is completed accurately.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted November 7, 2017
Date Closes January 6, 2018
Requisition 7186
Located In Omaha, NE
Work At NE Methodist Health System Inc
Department Business Office
Shift Daytime
Hours 8:00am - 4:30pm hours per week
SOC Category 00-0000.00