Medical Assistant Health West Physical Medicine
Methodist Health System Omaha, NE
Purpose of Job
The Medical Assistant assists medical providers in daily activities such as preparing patients for examination, phlebotomy, injections, medication proposals, and making and receiving phone calls.
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Standing (Floor Only)
Walking (Floor Only)
Sitting (Phone Only)
Radiation Alpha, Beta and Gamma (particles such as X-ray, C at Scan, Gamma Knife, etc)
Explosives (pressurized gas)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Mechanical moving parts/vibrations
Essential Job Functions
Essential Functions I
Joint (Floor and Phone)
- Medical Home
Documents all lab, procedures, and appointments on tracking forms.
Completes tracking forms and follows up on missed appointments and procedures.
Assists Health Coaches by working patient lists and scheduling appointments as directed.
At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.
Educates/instructs patients according to providers direction 98% of the time.
Educates/instructs patients and family to ensure adequate knowledge and awareness is communicated and understood.
Recommends appropriate community resources as applicable.
Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.
Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
Accurately records and reports patient's condition according to department policy 98% of the time.
Answers and returns calls according to medical providers triage preferences.
Department policy identifies return of patient calls appropriately and within 24 hours.
Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.
Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.
Communicates effectively with patient and family members.
Speaks clearly and in a respectful manner.
Elicits and responds to patient questions before proceeding.
Gives clear, explicit directions.
Checks for understanding and adjusts instruction as needed.
Seeks assistance from medical providers as appropriate.
- Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.
Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.
Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.
Properly documenting in the patient's medical record.
Reports significant incidents related to patients or department activities and will seek direction from supervisor when needed.
Recognizes problems and informs the provider or supervisor.
Willing to take action when problems occur.
Able to provide necessary information to other departments (i.e., Help Desk, Information Technology (IT), Training Department) when reporting system problems.
Uses work time productively, demonstrates ability to organize time and sets appropriate priorities (i.e., doesn't abuse personal telephone privileges, keeps unnecessary conversations to a minimum).
Promotes a positive clinic image by setting a professional first impression, which includes adhering to the clinic dress code and using good personal hygiene.
Abides by the clinic dress code.
Is respectful of surroundings and acts accordingly.
Respects the privacy of patients and co-workers.
- Answering Phone Calls
Returning Phone Messages
Providing Test Results
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
| Date Posted
November 7, 2017
| Date Closes
January 6, 2018
| Located In
| Work At
Physicians Clinic Inc
Health West Physiatry
Monday to Friday 8 to 5 hours per week
| SOC Category
This job is related other jobs in these career categories