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Office Assistant 2 - GEM Clinic (Casual)

Methodist Health System Omaha, NE

Job Description

  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D.) required.
      • Additional coursework in clerical or administrative support preferred.

    • Experience
      • Minimum of 1-2 years clerical experience, preferably in a healthcare environment required.
      • 3-4 years experience in customer service preferred.

    • License/Certifications
      • Basic Life Support (BLS) from an accredited American Heart Association or Red Cross vendor/instructor is required 6 months from date of hire.
      • Certified Nursing Assistant preferred

    • Skills/Knowledge/Abilities
      • Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
      • Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
      • Ability to utilize a variety of computer applications.
      • Excellent grammar, punctuation, and spelling skills.
      • Knowledge of office procedures and principles of record keeping.
      • Knowledge of medical terminology.
      • Skill in the use of MicroSoft Word, Excel, Access and PowerPointe.
      • Knowledge of third party reimbursement and medical terminology is desirable.
      • Ability to take vital signs, height and weight, provide stand-by assistance with mobility and prepare patient exam rooms.
  • Physical Requirements
    • Weight Demands
      • Medium Light Work - Exerting up to 35 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Climbing
        • Crawling
        • Kneeling
      • Occasionally Performed (1%33%):
        • Balancing
        • Crouching
        • Distinguish colors
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%):
        • Carrying
        • Fingering/Touching
        • Grasping
        • Keyboarding/typing
        • Reaching
        • Repetitive Motions
        • Sitting
      • Constantly Performed (67%-100):
        • Hearing
        • Seeing/visual
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment)
        • Equipment/Machinery/Tools
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc)
        • Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Note: Safety Officer can assist with identification of job hazards
  • Essential Job Functions
    • Essential Functions I

      • Assistsmanagers, lead personnel and supervisors with calendar scheduling, payrollrevisions, staff time off requests and special projects as assigned.
        • Appropriately notifies patient/family of scheduled appointments.
        • Reviews daily schedules.
        • Notifies no-shows and re-schedules as needed. Documents No Shows/Cancellations in the patient chart.
        • Continually modifies physician schedules when out of office, rescheduling patients sometimes at the last minute.

      • Maintainsdepartment/work area compliance timelines and activities, e.g., report duedates, certification/licensure deadlines.
        • Maintains correspondence as directed by Hospital Policy/requirements.
        • Completes monthly tracking sheets for statistics.
        • Completes statistics in Access database by specified date each month.
        • Mails/faxes letters and other correspondence.
        • Maintains daily/weekly co-pay statistics.

      • Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).
        • Courteously greets and gives directions to patients, family members, visitors, physicians, staff and other customers.
        • Demonstrates good communication style and interpersonal communication skills with patients/families.
        • Provides prompt response and follow-up.
        • Courteously greets and gives directions to patients, family members, visitors, physicians, staff and other customers.
        • Promotes quiet environment at the Reception Desk and in the hallways.

      • Handles all general communication duties.
        • Answers telephones promptly, courteously and with a smile; identifies self and unit/office.
        • Maintains and operates the call and/or phone system properly.
        • Distributes mail when applicable.
        • Faxes/copies/scans information as required/ requested.
        • Makes announcements in a professional manner.
        • Contacts caregiver promptly when patients have arrived.
        • Maintains privacy and confidentiality of patients and staff information.

      • Provides appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.
        • Identifies opportunities and provides individualized customer service according to customer needs.
        • Screens visitors according to protocols.

      • Assists with maintenance of electronic medical records.
        • Establishes the initial patient chart upon admission.
        • Maintains chart documents according to protocol.
        • Accurately processes charts upon dismissal; breaks down chart in timely manner so available for HIM.
        • Helps prepare records as appropriate for patient transfers and/or referrals.
        • Scans medical records in a timely and accurate manner.
        • Assists in completing accurate medical information at first consultation and all subsequent appointments in a timely manner.
        • Obtains and faxes new patient medical information to front office before passing to nursing.
        • Accurately updates and documents medical information on admission and at follow up appointments, e.g. phone numbers emergency contacts, primary care physician, any other relevant information.
        • Collects co-pay or payment using First Paid software; provides receipt to patient.
        • Scans all medical records from outside facilities into the EMR in a timely and efficient manner.

      • Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of 4 Rights of Delegation.
        • Right Task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
        • Right Person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
        • Right Communication (clear, concise, correct, complete).
        • Right Feedback: The Reciprocal Process (timely, specific, checkpoints).

      • As directed by Physician/Clinic staff, schedules physician visits, patient exams, diagnostic exams and coordination of specialty physician visits.
        • Schedules exams, procedures, diagnostic tests and all appointments as directed.
        • Differentiates between emergency and non-emergency situations.
        • Displays courteous/professional behavior when working with ancillary departments/other offices.

      • Performs insurance verification and completes prior authorizations for healthcare services as needed.
        • Reviews insurance information in PayNav for each patient at the time of visit and enters into scheduling check-in program.
        • Reviews and scans identifying materials (ID, Healthcare Card, etc.).
        • Reviews RQI daily for any errors regarding patient check-in information and fixes them in a timely manner.

      • Performs other unit-specific duties as assigned.
        • Assists in keeping the working environment safe, clean and tidy.
        • Keeps no food at reception area; drinks must be covered.
        • Maintains, organizes and stocks supplies.
        • Troubleshoots any issues related to office equipment and computers and notifies appropriate service/repair.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted September 12, 2017
Date Closes November 11, 2017
Requisition 6738
Located In Omaha, NE
Work At NE Methodist Hospital
Department Geriatric Eval/Mgmt
Hours 7:30am - 4pm hours per week
SOC Category 00-0000.00