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Surgery Scheduler Health West Orthopedics

Methodist Health System Omaha, NE

Job Description

  • Purpose of Job
    • Schedules patient appointments, and all surgical, and diagnostic procedures. Provides patient instruction regarding all procedures. Ensures efficient, and patient friendly workflow to help provide quality care. Updates patient demographic, and insurance information.
  • Job Requirements
    • Education
      • High School Diploma or General Educational Development (G.E.D.) required.
      • Post-secondary education/training in healthcare, or business operations preferred.

    • Experience
      • Minimum of 1-3 years in patient scheduling, insurance registration, or patient care delivery required.

    • License/Certifications
      • N/A

    • Skills/Knowledge/Abilities
      • Knowledge of medical terminology required. Ability to learn current Methodist scheduling application and electronic medical records (EMR) system.
      • Strong communication skills.
      • Ability to have strong positive social interactions with co-workers, providers, patients, and family members.
      • Requires significant interaction with all medical providers.
      • Ability to take direction from medical providers.
      • Ability to instruct/educate patients on how to properly prepare for surgery according to provider protocol and anesthesia guidelines.
      • Ability to act as a liaison between patients and providers.
      • Must have strong organizational skills and be detail oriented.
      • Must be able to identify, anticipate, and solve problems before they occur.
  • Physical Requirements
    • Weight Demands
      • Light Work - Exerting up to 20 pounds of force.

    • Physical Activity
      • Not necessary for the position (0%):
        • Balancing
        • Climbing
        • Crawling
        • Crouching
        • Distinguish colors
        • Fingering/Touching
        • Kneeling
        • Repetitive Motions
      • Occasionally Performed (1%-33%):
        • Carrying
        • Grasping
        • Lifting
        • Pulling/Pushing
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Frequently Performed (34%-66%): - Reaching
      • Constantly Performed (67%-100%):
        • Hearing
        • Keyboarding/typing
        • Seeing/Visual
        • Sitting
        • Speaking/talking

    • Job Hazards
      • Not Related:
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
        • Mechanical moving parts/vibrations
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Explosives (pressurized gas)
      • Frequent (67%-100%): - Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Essential Job Functions
    • Essential Functions I

      • Pre & post-verification of patient's information for the appointment by collecting and /or verifying patient demographics, insurance information, assigning guarantors and other essential information.
        • Recognizes deficiencies in prior registration and updates the information.
        • Uses various tools (i.e., websites, reference books) to verify information.

      • Able to recognize and take appropriate action when duplicate Medical Record Numbers are discovered.
        • Identifies patients with duplicate Medical Record Numbers.
        • Able to relay pertinent information to departments to enable them to move the appointments, then monitor the situation to assure the appointments now appear under the correct Medical Record Number.

      • Answers the telephone in a timely manner with the appropriate announcements.
        • Adheres to the guidance and policies of the Health System.
        • Professional in telephone etiquette.
        • Speaks slowly and clearly when answering the telephone.

      • Reports significant incidents related to patients or department activities and seeks supervision when needed.
        • Recognizes problems and informs the supervisor.
        • Willing to take action when problems occur.
        • Able to provide necessary information to other departments (i.e., Help Desk, IT, Training Department) when reporting system problems.

      • Uses work time productively, demonstrates ability to organize time and sets appropriate priorities (i.e., doesn't abuse personal telephone privileges, keeps unnecessary conversations to a minimum)
        • Sets priorities that benefit the department and goals.
        • Organizes time to complete tasks by the predetermined deadline.
        • Maintains/updates reference materials to accomplish daily duties.

      • Promotes a positive clinic image by setting a professional first impression, which includes adhering to the clinic dress code and using good personal hygiene.
        • Abides by the clinic dress code.
        • Is respectful of surroundings and acts accordingly.
        • Respects the privacy of patients and co-workers.

      • Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the Age Specific Criteria.

      • Prepares patient for surgery.
        • Sets up necessary patient pre-surgery appointments (ie., History and Physical, Consults with Nurses, Lab Work, etc).
        • Follows up on necessary pre-surgery appointments to ensure patient is cleared for surgery.
        • Pre-certifies insurance as applicable.
        • Sets surgery date following protocols established by medical provider.
        • Completes surgery paperwork, calls hospital surgery schedulers to schedule appointment, then scans appropriate info into medical records.
        • Educates patient on pre-surgery protocols.

      • Communicates effectively with patient and family members.
        • Speaks clearly and in a respectful manner.
        • Elicits and responds to patient questions before proceeding.
        • Gives clear, explicit directions.
        • Checks for understanding and adjusts instruction as needed.
        • Seeks assistance from nursing staff or medical providers as appropriate.

    • Essential Functions II

      • Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.

      • Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.

      • Other duties as assigned.

Job Details

Date Posted September 12, 2017
Date Closes November 11, 2017
Requisition 6702
Located In Omaha, NE
Work At Physicians Clinic Inc
Department Health West Orthopedics
Hours 8-5 hours per week
SOC Category 00-0000.00