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Customer Success Lead - Kiewit Technology Group

Kiewit Corporation Omaha, NE
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Job Description

Requisition ID: 105819 

Job Level: Mid Level 

Department: Information Technology 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

The Customer Success Lead plays a pivotal role in assisting end users with the adoption of our software products.  Primary responsibility is to train field users on the KTG Supported tools.  Additional responsibilities include bringing feedback from the training sites to KTG in order to continually improve the cloud platform foundations, partnering with the business to provide technology solutions, and staying current with Kiewit's technology updates and product enhancements. The Product Adoption Lead(s) will work closely with field users, product owners, and product managers to create and influence our cutting-edge technology-based construction and engineering tools.

District Overview

Kiewit Technology Group's (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit's business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location

This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

  •     Facilitate and execute teaching sessions onsite and online with end users.  
  •     Improve customer knowledge of our products and their features, and other KTG services.
  •     Understanding the translation of business processes to technical specification, requirements, and solutions.
  •     Ensure technology offerings align with business goals and objectives.  Advocate for solutions to promote adoption
  •     As the single conduit for feedback between the districts, jobs, and KTG, identify technology hurdles, funnel feedback to the appropriate KTG teams, and track and communicate status of progress on action items and/or deliverables back to end users.
  •     Develop and maintain proficiency in the company's software applications and core technologies.  
  •     Collaborate with Product Adoption team members and subject matter experts to maintain and update existing courses as needed.
  •     Stay informed as to where the industry and software options are going in the future
  •     Understand and follow processes, procedures, and internal controls
  •     Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism.
  •     Proficient in time management, planning and prioritization. 
  •     Ability to identify skills, knowledge, and information gaps of a particular customer base and create or suggest appropriate learning experiences to close those gaps.
  •     Customer Centric mindset
  •     Maintain training documentation and materials.
  • Qualifications

  •     3 years of experience in facilitation and/or training experience with adult learners.
  •     Must be able to Travel 75% in a month, including some weekends, throughout all of North America.
  •     Strong understanding of emerging technologies, standards, and best practices.
  •     Embraces technology and has a passion to learn and teach others.  
  •     Ability to be impactful with both small and large audiences.
  •     Is a change agent and willing to provide input to drive process improvements.
  •     Has the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  •     Has the ability to learn district processes and tools and incorporate those processes into new technology and training documentation.
  •     Ability to lead, influence, and motivate end user to achieve results.
  •     Excellent communication skills, both written and verbal.  Able to communicate in a professional manner.
  •     Demonstrated soft skills.
    Bonus Points
  •     Bachelor's degree in Information Technology, Adult Learning, Communications, or related discipline.
  • We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


























    Job Details

    Date Posted July 31, 2020
    Date Closes September 29, 2020
    Requisition 105819
    Located In Omaha, NE
    SOC Category 00-0000.00

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