Reporting Support Analyst - Kiewit Technology Group
Kiewit Corporation Omaha, NE
Requisition ID: 98259
Job Level: Mid Level
Department: Information Technology
Market: Corporate Home Office
Employment Type: Full Time
The Reporting Support Analyst is responsible for the daily production support and maintenance of Kiewit's expansive portfolio of reports. The successful candidate will resolve incidents and complete service requests within the established service level expectations and provide best practice recommendations. This position will report to an Application Support Supervisor within the Kiewit Technology Group Operations organization.
Kiewit Technology Group's (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit's business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.
This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting.
Provide front-line primary technical support to end users on various issues/problems
Actively engage in Control-M report job monitoring and alerting
Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
Check, validate and update ticket documentation
Quickly and accurately prioritize incidents and follow internal incident management protocol
Troubleshoot and resolve tickets within defined service level expectations
Work with the Enterprise Reporting Team to transition new reports and solutions into the Operations Team for steady state support.
Work closely with developers on issue resolution if initial troubleshooting identifies a need for developer engagement.
Work collaboratively with a variety of Kiewit Technology Group teams to ensure communications and processes are completed with seamless service delivery
Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support
Provide quality customer service to all customers
Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
Provide training and coaching to other team members
Create and update support documentation
Highly motivated, self-starting and self-directed
Minimum three (3) years SQL experience
Ability to interpret and write complex SQL queries and custom reports
Experience working with DBA's to performance tune queries
Strong understanding of incident and problem management
Strong interpersonal skills to resolve problems in a professional manner, lead working group, negotiate and create consensus
Ability to manage a variety of technically challenging tasks effectively
Strong analytical and problem-solving skills; ability to solve unique problems with creative solutions
Must be able to develop specific goals and plans to prioritize, organize and accomplish work efficiently
Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards
Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
Understanding of Master Data and Metadata and how it integrates in an Information Technology Corporate Environment
Strong Business Intelligence and Data Model knowledge
Bonus Points: Experience using standard Business Intelligence reporting tools, primarily SSRS
Experience in Tableau or PowerBi
Bachelor's degree in a technology related field
Experience in Control-M or similar scheduling tools
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
| Date Posted
May 23, 2020
| Date Closes
July 22, 2020
| Located In
| SOC Category
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