Requisition ID: 79118
KSS Field Technician Intern will work with a team of Field Technicians and are the escallated point of contact for all technical issues that cannot be resolved remotely. They serve as members of a team by providing on-site technical support for those items escalated by the Service Desk. Field Technicians are under the supervision of a Field Services Lead Associate. This Intern role will be trained to provide technical support for all technical issues.
This role will be responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. Also, are responsible for responding to service desk tickets in a timely manner, researching and resolving escallated technical support issues. Technical support issues may include: resetting passwords, unlocking accounts, installing software, and executing scripted troubleshooting processes. Field Technicians are to document all trouble tickets with clear, concise explanations in a timely and accurate manner, and prioritize tickets based on their level of urgency.
As one of North Americas largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.
How We're Different
Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
|Date Posted||May 17, 2019|
|Date Closes||July 16, 2019|
|Located In||Denver, CO|
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