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Reporting Support Analyst - Kiewit Technology Group

Kiewit Corporation Omaha, NE
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Job Description

Requisition ID: 79902

    Position Summary:
    The Reporting Support Analyst is responsible for the daily production support and maintenance of Kiewit's expansive portfolio of reports.  The successful candidate will resolve incidents and complete service requests within the established service level expectations and provide best practice recommendations. This position will report to an Application Support Supervisor within the Kiewit Technology Group Operations organization.

    Responsibilities:

  •     Provide front-line primary technical support to end users on various issues/problems
  •     Actively engage in Control-M report job monitoring and alerting
  •     Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
  •     Check, validate and update ticket documentation
  •     Quickly and accurately prioritize incidents and follow internal incident management protocol
  •     Troubleshoot and resolve tickets within defined service level expectations
  •     Engage in appropriate escalation management activities
  •     Work with the Enterprise Reporting Team to transition new reports and solutions into the Operations Team for steady state support.
  •     Work closely with developers on issue resolution if initial troubleshooting identifies a need for developer engagement.
  •     Work collaboratively with a variety of Kiewit Technology Group teams to ensure communications and processes are completed with seamless service delivery
  •     Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support 
  •     Provide quality customer service to all customers
  •     Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
  •     Provide training and coaching to other team members
  •     Have the willingness and drive to learn and support a variety of Kiewit products
  •     Create and update support documentation

    Qualifications:

  •     Highly motivated, self-starting and self-directed
  •     Minimum (2) years' experience in Tableau and/or Power BI
  •     Minimum (1) year SQL experience
  •     Experience working with DBA's to performance tune queries
  •     Excellent customer service and communication skills  
  •     Strong understanding of incident and problem management working with ticketing software
  •     Ability to multi-task, work independently and as a part of multiple teams
  •     Ability to manage a variety of technically challenging tasks effectively
  •     Strong analytical and problem-solving skills; ability to solve unique problems with creative solutions
  •     Ability to translate complex technical terminology, concepts and issues in terms understandable to technical and non-technical business users and teams
  •     Must be able to develop specific goals and plans to prioritize, organize and accomplish work efficiently
  •     Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form

    Bonus Points:

  •     Experience in Control-M or similar scheduling tools strongly preferred
  •     Bachelor's degree in a technology related field is preferred

    About Kiewit 
    As one of North Americas largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

    How We're Different

  •    Consistently ranked within the top five of the œTop 400 Contractors according to Engineering News-Record 
  •    Top-tier health, dental and vision insurance available from Day One of employment
  •    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
  •    Our employees are entitled to accrue at least 20 days paid time off each year
  •    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

    Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.






































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