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Service & Operations Manager

Iowa Western Community College locationCouncil Bluffs, IA
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60 positions
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Web Mktg Technology Specialist

Iowa Western Community College locationCouncil Bluffs, IA
60 positions
info linkReport a probelm Originally Posted : July 07, 2021 | Expires : September 5, 2021

Details

Salary
Unspecified
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Job Location
Council bluffs, IA, United States

Description

The Service and Operations Manager provides quality frontline customer service to students, employees, and visitors in the Marshall Wellness Center; provides general clerical and office support for the Center. This position oversees the front desk, including training and assisting in the management of student and part-time desk workers for the Marshall Wellness Center, a 92,000-square foot multi-use fitness and recreation facility that features state-of-the-art cardio and strength training equipment, basketball and volleyball courts, and a 90-yard indoor field turf. This individual must demonstrate sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college student

Required Qualification

Associate's degree required.
Current CPR/AED and First Aid certification from American Heart Association or American Red Cross (or obtained within 60 days of hire).
Experience in a customer service-related field with the demonstrated ability to react quickly, accurately, and congenially.
Experience that demonstrates strong communication skills, as well as strong organizational skills and strong management skills
Experience effectively managing staff and students and ability to de-escalate stressful situations.
Hiring process includes ability to pass a background check, a good driving record and a valid U.S driver's license.

Preferred Qualification

Physical Demands

This position requires the ability to sit, stand, or walk for prolonged periods of time, ability to lift 50 pounds, including the ability to respond to emergency situations quickly and maneuver facilities including the use of stairwells, use hands to operate a computer keyboard, telephone and other basic office equipment. While performing the duties of this job, the employee is regularly required to talk and hear and use a phone. Strong reading, writing, calculating, social interaction skills, reasoning/analysis, ability work with minimal supervision, high degree of problem-solving and high degree of interpersonal skills. Work is routinely held in an office environment in the Marshall Wellness Center.

Salary : 15.38 per hour

Benefits Summary

Iowa Western Community College offers an outstanding benefits package, including on-site supervised tutoring for school aged children who are in an online or hybrid school model, generous employer paid health, dental, life, disability plans and up to $2500 toward a Health Savings Account. Our retirement program includes the IPERS Pension Plan or TIAA with 9.44% employer contribution. We believe in work/life balance and employees get great perks, including free access to our brand-new Wellness Center and fitness classes (at no cost to employees and their spouses), paid vacation, sick leave, and up to 17 paid holidays per year, plus discounts on campus and other major retailers. Tuition Reimbursement is offered to all employees and their families and Tuition Assistance for employees equals thousands of dollars paid by IWCC toward an education at Iowa Western!
We offer a quality of life that is hard to match in the metro area! Come explore the possibilities at IWCC, where œThe World Is Waiting!
Click here for more information on benefits and perks.





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Iowa Western Community College

Education/Training
60 active jobs
locationCouncil bluffs, IA
locationCouncil bluffs, IA
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